Aftermarket Sales Assistant
The Aftermarket Sales Assistant provides administrative and operational support for the company’s aftermarket sales and service functions. Working under the direction of the aftermarket and sales teams, this role helps facilitate customer requests, prepare documentation, and assist with order processing for gates and water control systems. The ideal candidate is detail‑oriented, service‑minded, and eager to support internal teams in delivering high‑quality aftermarket products and services. Key Responsibilities:
- Coordinate aftermarket sales orders including spare parts, repair kits, upgrades, and maintenance services for water control gate products.
- Communicate with customers, sales representatives, production, and service teams to ensure order accuracy, scheduling, and timely fulfillment.
- Manage inventory levels of critical spare parts and coordinate replenishment with procurement and warehouse teams.
- Review engineering drawings to ensure accuracy, compliance with standards, and adherence to client requirements to generate quotes.
- Collaborate with design engineers, drafters, and other stakeholders to resolve discrepancies, clarify design requirements, and ensure alignment with client objectives.
- Process warranty claims and coordinate with customers and service teams to resolve issues in compliance with company policies.
- Maintain detailed records of aftermarket orders, service requests, and customer interactions in CRM and ERP systems.
- Assist in preparing quotes and proposals for aftermarket parts and services in collaboration with sales and estimating teams.
- Track and report on aftermarket sales metrics, customer satisfaction, and service response times.
- Support logistics related to shipping and delivery of aftermarket parts and equipment.
- Collaborate with technical teams to stay informed about product updates, service bulletins, and aftermarket support programs.
- Provide excellent customer service by promptly addressing inquiries and escalating complex issues as needed.
- Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred; equivalent experience considered.
- 1 - 3 years of experience in aftermarket sales coordination, customer service, or supply chain support in a manufacturing or industrial environment.
- Basic understanding of drafting standards, GD&T, or mechanical components is required.
- Knowledge of water control systems, mechanical equipment, or heavy industrial products preferred.
- Proficient in ERP and CRM systems (e.g., NetSuite, Salesforce) and Microsoft Office Suite.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Experience working in gate manufacturing, water infrastructure, or related industries.
- Familiarity with warranty claim processes and aftermarket service best practices.
- Technical background or experience supporting field service teams.
- Primarily office-based with occasional visits to production or warehouse areas.
- Standard office environment with some periods of sitting, standing, and computer work.
- Occasional lifting of up to 25 lbs. may be required when handling parts or samples.
Rodney Hunt Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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