Customer Care Representative - Andover
Job Description
Job Description
Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets. ICP Group is organized into two separate business groups, ICP Building Solutions Group and ICP Industrial Solutions Group, comprised of market leading brands known for innovation, quality, and performance. Founded in 2015 and supported by a lean corporate team, ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America. ICP Group is headquartered in Andover, MA and has manufacturing and distribution sites throughout North America, Latin America, UK, Europe and the Asia Pacific region.
ICP Group is looking to hire a Customer Care Rep for our Andover, MA location. In this role you will leverage your customer service and communication skills towards a prominent role with a leading global manufacturer with headquarters in Andover, MA. This is a career where you will truly be valued, receive excellent compensation, and benefits while growing with a team in a hands-on role where you will truly make an impact. If you are a skilled professional who is highly motivated and consistently stands at the front of the pack, we want to talk to you! The role of this position will be to provide exceptional customer service. The chosen candidate will take on this responsibility with ambition and understand that every interaction with a customer is an opportunity to build brand awareness and reputation. You will help reposition the Customer Service Department to function as a revenue driver. This role is supporting our Diversified Coatings Business unit, environmental sector. This role is hybrid; in-office Tuesday, Wednesday and Thursday and remote Monday and Friday.The pay is $22 - $24/ hour. Key Responsibilities:
- Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.
- Accurately enter all received orders and communicate any exceptions to customers.
- Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.
- Process Return Material Authorizations and Credits.
- Maintain account relationships with key decision-makers at dealer accounts.
- Create and assemble marketing materials for Sales Representatives
- Proof/edit documents as assigned.
- Complete other duties as assigned.
- Experience in a customer service role.
- Strong communication skills.
- Experience with entering data and looking up data within an ERP system.
- Retail Industry experience is a plus!
Powered by JazzHR
h9YPxoC9mn
Recommended Jobs
Emergency Veterinarian - Ethos ER Immerse Mentorship Program - Natick, MA
Boston West Veterinary Emergency & Specialty, located in Natick, MA, is seeking veterinarians passionate about working in emergency medicine for our 9-month training and mentorship program, followed…
Clinical Social Worker - Fee For Service
Thriveworks is currently seeking Licensed Clinical Social Workers to provide a mix of telehealth and face-to-face sessions in Brookline, MA. This role is eligible for a competitive ramp stipend for c…
Director Quantitative Pharmacology
As a Director in Pharmacometrics (Quantitative Pharmacology), this individual is accountable for the delivery of support for one or more research & development programs, within their pharmacometrics …
Medical Assistant
Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit W…
Program Manager III
Job Responsibilities: Manages programs to ensure that implementation and prescribed activities are carried out in accordance with specified objectives. Plans and develops methods and procedures…
Veterinary Student Externship
Job Description Job Description Description The primary purpose of our Veterinary Student Externship is to provide a hands-on learning experience for 3rd and 4th year students who are enrolled…
Operational Support Specialist, Maritime
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business mode…
Patent Counsel
Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interes…
Director, Medical Staff Services/Credentialing
Job Description Summary We are seeking a strategic, certified CPCS leader to direct Medical Staff Services at South Shore Health. This high impact role partners closely with the CMO to ensure regu…
Associate Director, Biostatistics - Genetic Medicine
This position is for a qualified statistician/biostatistician to support Clinical Biostatistics with Global Development. In this role, a typical day might include: The incumbent will lead eff…