Customer Success Associate
- Assist in building and maintaining customer relationships, focusing on product adoption, satisfaction, and retention.
- Provide basic technical and product support to help customers maximize value, including managing escalations when necessary.
- Help navigate the contract renewal process and keep stakeholders informed on status updates.
- Promote the value of the product by understanding customer needs and aligning them with company solutions when appropriate.
- 0-2 years of professional experience (Customer Success or Account Management experience is a plus).
- Strong organizational skills and attention to detail, with an ability to manage data and track progress effectively.
- Some experience in customer-facing roles is preferred, with a proven ability to communicate clearly and build positive relationships.
- Ability to prioritize tasks and manage multiple customer feedback points in a fast-paced environment.
- Flexibility and adaptability to work in changing situations and ensure customers' success.
- Basic technical knowledge and a willingness to learn more in a technical environment.
- Experience in managing renewals or upsells is a plus.
- Familiarity with Excel or Google Sheets.
- Experience working with software tools.
- Portuguese or Spanish is a nice-to-have.
- Competitive salary commensurate with experience & qualifications.
- A comprehensive extended benefits package.
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
- Highly autonomous and entrepreneurial environment.
- On going support for learning development so you can continue to master your craft.
- Work with the hardware you're most comfortable with (Windows or Mac)
- Diverse and inclusive workplace where we all learn from each other.
- Excellent work-life balance with a flexible remote work environment.
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