Communication Director
- Lead the Communications Consultants team, fostering collaboration and continuous improvement.
- Develop and implement comprehensive communication strategies for Operations, ensuring alignment with Home Office and field partners.
- Coach leaders and associates to communicate with impact, using storytelling to convey strategic initiatives.
- Establish and enforce communication standards and governance aligned with brand guidelines.
- Define KPIs to measure communication effectiveness and transparency across channels.
- Drive technology innovation, including AI tools, to enhance workflows and engagement.
- Develop and execute change management strategies, coaching leaders to champion transformation.
- Design communication and engagement plans that minimize resistance and drive adoption.
- Create governance frameworks, toolkits, and training for consistent change leadership.
- Oversee external communication governance, implementing policies and review processes to protect brand integrity.
- Collaborate cross-functionally to identify improvements and ensure compliance with standards.
- Bachelor’s degree or four years of work experience in a Marketing / Communications role
- 5+ years of communications experience
- 3+ years in a leadership role, managing people
- 2+ years' experience leading the development and execution of strategic initiatives
- 2+ years' experience in change management, involving planning and executing change initiatives/strategies at scale
- Strong negotiation and influencing skills.
- Ability to think strategically and develop comprehensive narratives that align with audience, business goals.
- Knowledge of content measurement and reporting metrics, and how to use them to ideate and fuel performance.
- Ability to leverage generative AI for content personalization and efficiency
- Proven experiences designing communication experiences for dispersed teams.
- Regular meetings with Operation Implementation Support, Readiness & Communications team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
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