Licensing Outreach & Intake Coordinator

Req ID

2025-31514

Dept

Consumer Affairs & Licensing

Position

Regular Full-Time

Location

Lic Licensing Board

Union

TMS

Openings

1

Posting End Date

6/10/2026

Contact Email

[email protected]

Overview :

This is a temporary position ending June 30, 2026.

Under the direct supervision of the Licensing Manager, the temporary Licensing Outreach & Intake Coordinator will assist with creating and disseminating information regarding liquor licensing, processing new applications, answering applicant questions, and helping ensure the timely issuance of licenses.

Responsibilities :

• Assist in the creation and dissemination of educational materials for prospective liquor license applicants.
• Organize and produce in-person and/or virtual outreach events (i.e., webinars, informational sessions, etc.) to help publicize liquor license opportunities.
• Greet and assist applicants during office hours, providing guidance on completing licensing applications.
• Answer phone calls, emails, and in-person inquiries regarding licensing requirements and procedures.
• Support the licensing team with application intake, data entry, and file organization.
• Assist with preparing documents and materials needed for license issuance.
• Create new files and update existing ones in both digital and physical formats.
• Coordinate with staff to ensure files and dockets are complete, accurate, and up-to-date.
• Provide general clerical support, including payment processing, assisting with reception, scanning, filing, data entry, and document preparation.
• Perform other administrative and clerical duties as assigned to support smooth office operations.
• Perform related work as required.

Minimum Entrance Qualifications :

• Two (2) years of full-time, or equivalent part-time, office experience in a position that involves the processing of transactions and the accurate preparation, tracking, and maintenance of files and documents.
• High school diploma or equivalent; associate’s degree preferred.
• Experience with records management, filing systems, or administrative support work.
• Strong communication and interpersonal skills with a helpful, professional demeanor.
• Detail-oriented and customer service-oriented.
• Comfortable working with the public and answering questions clearly.
• Previous experience in marketing and/or event planning preferred.
• Basic computer skills and proficiency with Microsoft and Google Suite (Docs, Sheets, Forms).
• Attention to detail and ability to handle confidential information.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication and collaboration skills.
• Strong organizational skills, attention to detail, and ability to create order from complex information.
• Experience using the Infor Public Sector licensing database or similar permitting/licensing software preferred.
• Proficiency in additional languages is preferred but not required.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union / $27-$31 per hour

Hours per week: 35