Customer Program Manager
- Support customer program execution by partnering with subject matter experts to drive internal follow‑through on customer‑related tasks and timelines.
- Track action items, prepare meeting agendas, capture detailed notes, and ensure key deliverables stay on schedule.
- Collaborate with clinical operations, data & analytics, marketing, and technology teams to gather updates and resources needed for customer programs.
- Maintain shared resources such as customer project plans, trackers, SOPs, and other reports.
- Assist in customer reporting by consolidating information and preparing recurring program reports and presentations.
- Help develop scalable playbooks, processes, and templates for future customer initiatives.
- Contribute to ongoing improvement efforts across project delivery and the customer experience.
- Minimum Bachelor's degree required.
- 3-5 years of program coordination or customer management experience, ideally in healthcare, digital health, or a regulated industry.
- Comfortable navigating ambiguity and working in a role that blends project management with evolving customer engagement strategy.
- Proficiency in Microsoft Office tools, particularly Excel (e.g., pivot tables, formulas) and PowerPoint (e.g., slide creation for customer-facing use), with strong email communication skills in Outlook.
- Highly organized with excellent attention to detail.
- Strong communication and interpersonal skills; able to work across teams and with external customers.
- Motivated by solving problems, improving processes, and creating new ways of working.
- Must reside in the US.
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