Customer Service Representative
Job Description
Job Description
Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management system(CRM) to schedule appointments and record customer data. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers. CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer concerns, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. Additionally, a CSR will work closely with Design Consultants to enter customer contracts. The CSR will complete introductory calls to customers, collect deposits, enter contracts into the CRM and set up all necessary paperwork for the installation process. The role also requires daily filing and other office duties. Responsibilities
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain strong knowledge of products, policies, and services of the organization.
- Convert customer inquiries from various communication channels into sales appointments.
- Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into CRM.
- Follow standard operating procedures.
- Printing, scanning and uploading documents
- Processing project documents
Recommended Jobs
Intensive Family Support Coordinator
About us! Here at Communitas, we are dedicated to delivering individualized, family-centered services, programs, and support for people with intellectual and developmental disabilities, throughout …
Production Team Member - Lumber Stacker
Job Description Job Description What You’ll Do • Stack completed trusses safely and accurately for staging and shipment • Organize finished products to maintain efficient workflow •…
Senior Captain Pilot G550 Type Rating Required
Job Description Job Description Who Are We Looking For? An exceptional Senior Captain to join our Aviation Department, fostering a safety-first culture while delivering unparalleled service e…
Oral Surgeon
Job Description Job Description Oral Surgeon with Sign-On Bonus! About the Job Build Your Career Here With Us. Live in one of the most beautiful and safest communities in the United Stat…
Nurse Practitioner/Physician Assistant, Epilepsy
Join today and help us achieve our Vision 2030 to make Boston the healthiest urban population in the world. Nurse Practitioner/Physician Assistant, Epilepsy, Department of Neurology , Boston U…
Middle and High School Math Tutor
Job Summary: Krsnadasa Inc DBA TUTOR DOCTOR is seeking a highly skilled and motivated individual to join our team as a Math Tutor. As a part-time tutor, you will be responsible for providing one-on-on…
Engagement Coordinator and Office Administrator
Job Description Job Description about true True is a global platform of companies that optimizes value creation. As one of the fastest-growing organizations in the talent advisory space, …
Lynn Welder Trainee Co-Op
Job Description Summary Job Description Job Description Essential Responsibilities: -You will work closely with an experienced Welder and Spot Welder to: Perform layout, set-up and welding…