Call Center Nurse, Harrington Hospital, Southbridge - 40 Hours, Days

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$22.17 - $39.91

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:30am - 5:00pm

Shift:

1 - Day Shift, 10 Hours (United States of America)

Hours:

40

Cost Center:

25080 - 5800 Administration

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Support the practices by answering telephone inquiries, scheduling appointments, providing clear and informative triaging, assisting clerical call center specialists, offering callers clinical advice, handling medically complicated callers, VNAs etc. Provide back-up INR coverage for sites and schedule all TCM appointments. Assist with clerical, environmental, organizational and other tasks as assigned. Provides information to patients so they may fully utilize and benefit from clinical services.

I. Major Responsibilities:
1. Answer telephones. Assist clerical specialists with medically complex calls and emergency callers; handle VNA, physician, urgent result calls. Consistently handle an average of 100 calls per shift while keeping calls to an average of 4 minutes.
2. Appropriately triages calls. Records complete and accurate information. Provides and documents instructions given to callers in the EHR. Uses the call process in EHR consistently.
3. Schedule appointments. – a. Uses templates correctly. b. Uses appointment types and times correctly. c. Utilizes all PCP sites for scheduling same-day appointments.
4. Schedules TCM appointments for all offices appropriately; start tasks and enter all necessary information.
5. Verify insurances. – Ensures patients insurance is active prior to scheduling appointments.
6. Understand and apply the self-pay policy to inform patients of their financial obligations when arriving for their appointment

II. Position Qualifications:

License/Certification/Education:
Required:
1. CPR certification
2. Graduation from an accredited school of nursing with current licensure by Commonwealth of Massachusetts.

Experience/Skills:
Required:
1. Knowledge of medical specialty.
2. Minimum 1 year of health care experience.
3. Basic computer knowledge.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.