Operations and Dispatch Manager

Join a leading moving and relocation company in Clinton, MA as an Operations and Dispatch Manager overseeing both local and interstate household goods operations.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Responsibilites :

• Oversee daily dispatch operations for local, intrastate, and interstate home goods movements.
• Coordinate personnel scheduling, truck assignment, routing, and equipment utilisation.
• Manage van line cargo execution, which includes haulage, SIT, registrations, and interline cooperation.
• Monitor live job progress and handle operational concerns in real time.
• Ensure the completion and accuracy of bills of lading, inventory, trip sheets, and driver paperwork.
• Supervise dispatchers, drivers, movers, warehouse employees, and owner-operators.
• Maintain compliance with the DOT, FMCSA, OSHA, and Massachusetts DPU requirements.
• Manage HOS/ELD compliance, driver certification files, and safety programs.
• Manage preventive fleet maintenance to ensure trucks and equipment are operationally ready.
• Monitor operational KPIs such as labour utilisation, claim ratios, on-time performance, and customer satisfaction.
• Provide support for high-profile residential, corporate relocation, military/GSA, and national account shipments.

Requirements:

• 5+ years or more of expertise leading moving and storage operations or dispatch.
• Strong experience with both van line/interstate and local household products moving operations.
• Understanding of van line systems, tariffs and agency networks
• Understanding the DOT/FMCSA rules, ELD compliance, and fleet management
• Experience supervising dispatchers, drivers, movers, and warehouse workers

This on-site leadership role is ideal for an experienced moving industry professional with expertise in van line operations, dispatch management, fleet coordination, and moving & storage logistics. xrczosw You’ll play a key role in driving operational excellence, customer satisfaction, and profitability across local, long-distance, and storage services.