Program Manager - Site Experience Analytics

Job Description

Program Manager – Site Experience Analytics

Our Team

At Chewy, pets are at the center of everything we do. We’re passionate about making pet parenting easier and delivering happiness to pets and their families. Our innovative products, trusted brands, and exceptional delivery service mean less time shopping and more quality time for pet parents and their beloved pets. Join us in our mission to create the best possible experience for every pet parent! The Site Experience team is responsible for building and implementing strategies on the Chewy website to optimize customer experience—enabling effortless navigation, engaging content, and seamless product and services discovery. We enable our partners on the Site Experience team by turning data into insights that shape strategy, guide decision-making, and drive customer impact.

About the Role Chewy is seeking a Program Manager – Site Experience Analytics to join our fast-paced and collaborative team, based in Boston or Seattle. In this role, you’ll blend technical depth with strong strategic communication and program ownership skills. You will drive the evolution of Site Experience’s reporting and analytics roadmap, including our experimentation processes and governance. While operationalizing an experimentation framework will be a key pillar of this role, you will also apply stronger statistical rigor and performance measurement best practices across Site Experience reporting and performance measurement, ensuring the team has scalable, high-quality insights to inform business and product decisions. The ideal candidate is comfortable operating in ambiguity, proactively identifying opportunities and partnering across Site Experience, Product and Analytics to drive measurable improvements to Site Experience reporting and analytics resources. We’re looking for someone who is curious, action-oriented, and eager to deliver results!

Key Responsibilities

• Own and evolve key components of the Site Experience Analytics roadmap, enabling more robust performance monitoring, analysis, and communication
• Operationalize the experimentation decision framework for Site Experience in close partnership with analytics. Ensure Site Experience SOP evolves with best practices, tooling advancements and business needs.
• Measure and communicate Site Experience experimentation impact over time by tracking results and cumulative learnings across initiatives, synthesizing trends into clear narratives and recommendations for Site Experience and cross-functional customers.
• Serve as the Site Experience analytics subject matter expert, enabling adoption through training, templates, office hours, and ongoing customer support to ensure shared understanding and repeatable best practices.
• Maximize impact of existing analytics platforms. Identify opportunities to improve analytical rigor and tooling, partnering with analytics teams to test, validate, and scale enhancements where they add value.
• Scale access to insights and learnings by improving documentation, automation, and knowledgesharing mechanisms, including AI-enabled workflows.
• Mentor and support junior team members (program managers and/or Site Experience partners) through coaching on experimentation best practices, structured analysis, and effective communication.

Qualifications & Skills

Education/Experience

• Bachelor’s degree or equivalent experience.
• 5+ years in Program Management, Analytics/BI, Product Analytics, Consulting or a related role. Technical Skills
• Strong SQL and Excel skills.
• Experience analyzing experiments and interpreting results (e.g., lift, significance, guardrails; basic sizing/power concepts).
• Experience with dashboards/visualization tools (Tableau preferred).
• Comfortable working with behavioral/event data and defining consistent metrics.

Preferred Qualifications

• Experience supporting experimentation (A/B testing) and measurement in a digital or eCommerce environment.
• Strong program ownership: builds mechanisms (SOPs, operating rhythms), manages dependencies, and delivers with minimal guidance.
• Clear communicator who can tell compelling stories with data and translate analysis into actionable recommendations.
• Influences cross-functionally and drives alignment across Product, Merchandising, Analytics, and Site Experience.
• High attention to detail and commitment to measurement quality (“zero defect” reporting).
• Curious, proactive, and comfortable operating in ambiguity.
• Experience establishing experimentation governance/standards or improving analytical rigor across teams.
• Experience scaling insights via automation/AI workflows (e.g., internal GPTs, automated reporting).

The base salary range for this role is $95,500 - $152,500.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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