Customer Account Manager (Middleton)
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Salary: $25 - $30 per hour A bit about us: We are a well-established, family-owned precision metal fabrication company located north of Boston with over 50 years of industry experience. Our team specializes in high-quality sheet metal solutions including laser cutting, CNC machining, welding, finishing, and full assembly services. We serve a diverse client base across industries such as medical, electronics, telecommunications, and advanced manufacturing, partnering closely with customers to deliver precision components and sub-assemblies on time and to exact specifications. Why join us? Health, Dental, Vision, & Life Insurance
401(k) with dollar for dollar company match (up to 3%)
9 Paid holidays and accrued PTO
Year End Bonus
Short Term & Long Term Disability
Flexible Spending Account
Direct Deposit - Weekly
Hourly role with overtime available Job Details The Customer Account Manager (CAM) develops and maintains relationships with current and potential customer accounts. The CAM is the first contact for resolving customer issues/problems, assisting our customers by researching and making recommendations for potential product enhancements or modifications to increase sales or reduce costs. CAMs preparate sales forecasts, quotes, and enter orders into our ERP system. Responsibilities include customer negotiations and attendance at all customer meetings, both off-site and on-site, as needed. Qualifications & Skills:
REQUIRED EDUCATION AND EXPERIENCE:
- Interact and communicate daily with assigned customers on contractual and transactional business lines
- Process customer orders via ERP Processing (Quoting, Order Entry, RMA, Purchasing, Job Management, Job Costing, Inquiries)
- Coordinate daily with internal personnel in manufacturing, operations, and quality to ensure SMI delivers on all customer requirements
- Incorporate business goals to achieve sales growth and deliver a high level of customer service
- Understand the manufacturing process that transforms raw material to finished products
- Provide customer support with pricing, expediting open orders, problem solving, communicating lead times, and schedule changes
- Participate in training, kaizen events, and system upgrades
- Experience with lean manufacturing and Six Sigma principles
- Strong interpersonal and communication skills
- Self-starter, competitive and able to work independently and as part of a team
- Detail-oriented, organized, able to multi-task
- Demonstrated skills in problem solving/conflict resolution and negotiation
- Ability to read drawings and customer CAD files, and understand/interpret customer specifications
- Understanding of raw materials/alloys & finishing requirements
- Proficient in Microsoft Office
- 3-5 years relevant Precision Sheet Metal industry experience ideal, ERP experience a plus
- Core values of Safety, Quality, Integrity, Accountability, Collaboration, and Continuous Improvement
- Day shift working hours (7AM-3:30PM M-F) with overtime available, Part time, Full time, hybrid & remote flexible positions depending on business function
- Air-conditioned, new, custom-built state-of-the art facility.
- A caring, people-centered environment, with company leadership on site daily.
- Opportunity to grow as our company grows. Your contributions make a difference!
- Quality equipment, machinery, and tools to work with. Build your skills and learn from experts in their chosen field.
- Company celebrations, recognition events, annual bonus – people are what make the difference on our team.
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