Business Process Expert - Order to Cash

JOB DESCRIPTION

Job Title

Job Description

Business Process Expert - Order to Cash

As an Order to Cash BPE, you will act as a consultant for the Business and Customer Fulfillment Center team. To perform this job successfully an individual must be highly organized; detail focused, and become a subject matter expert in Salesforce, SAP, Open Text and Apttus.

Your role:

• Lead new business integration and project delivery. Plan and control projects, define user stories, perform gap analysis, manage UAT/testing, track issues/risks/status, deliver training, and provide post‑go‑live support.

• Manage new functionality and change requests. Gather/document requirements, coordinate design/development with IT, create and execute UAT and regression test scripts, implement changes, and maintain implementation schedules and stakeholder expectations.

• Provide application support and process documentation. Act as first IT liaison for operations, log and resolve incidents, document recurring solutions, and update validated procedures in the Training Management System.

• Drive process improvement and cross‑functional alignment. Partner with Finance/Marketing/Sales/IT/Operations to streamline workflows, create process models and reports (standard and ad hoc), develop training/materials, and facilitate change adoption.

You're the right fit if:

• 5+ years’ experience in sales, finance or customer service environment

• Bachelor's / Master's Degree in Business Administration, Finance, Operations, Engineering or equivalent.

• Strong technical and CRM expertise, including configuration/maintenance of SAP, Siebel, and Salesforce, advanced PC skills (Excel, VBA, Word, PowerPoint, Project, Visio), and the ability to produce reports and presentations.

• Broad functional knowledge across Sales, Service, Marketing, and Finance with advanced analytical and conceptual abilities to analyze complex problems and develop integrated, creative solutions.

• Excellent verbal/written/presentation skills, proven at influencing across all organizational levels, with strong organization, time and project management, and the ability to work independently or collaboratively while managing multiple priorities.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .

• Discover our rich and exciting history .

• Learn more about our purpose .

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Cambridge, MA and Bothell, WA is $103,320.00 to $165,312.00

The pay range for this position in Nashville, TN is $92,250.00 to $147,600.00

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA OR Nashville, TN OR Bothell, WA.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.