Technical Business Lead - Proactive Service (Remote)

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Position Overview

As a Technical Business Lead - Regional Proactive Services in the Customer Value Creation (CVC) organization, you will be responsible for executing the Regional Proactive Services (RPS) strategy and supporting Atellica/Automation service initiatives. Key responsibilities include analyzing machine data to develop proactive action plans for service partners, refining and executing the RPS North America strategy, and collaborating closely with Field Service partners to ensure success.

Additionally, you will work with cross-functional teams to ensure achievement of targets tied to CVC strategic imperatives: improving the customer experience, increasing employee engagement, and delivering measurable shareholder value. This role is well-suited for an ambitious professional seeking to expand technical leadership, innovation, and influence across the diagnostics service organization.

Responsibilities

• Execute the Regional Proactive Services (RPS) strategy by developing and delivering proactive plans of action (POAs) for Atellica and /or Automation systems

• Conduct machine data reviews and deep technical analysis to anticipate issues, reduce onsite service visits and overall service costs, and enhance customer satisfaction

• Partner with Field Service, Applications, and HSC teams to ensure effective implementation of proactive service plans and resolution of complex issues

• Lead or participate in cross-functional initiatives that drive service efficiency, customer excellence, and system uptime

• Support innovation and enhancement of service tools

• Share technical expertise and best practices across CVC teams and field organizations

• Support backend alert management (PSM, Fleet Analytics, etc.)

• Track and report program performance metrics, including productivity, KPI improvements, and cost savings

• Collaborate with global teams to support the expansion and standardization of RPS programs

• Model Service Based Leadership behaviors, fostering teamwork, transparency, and continuous improvement

• Other responsibilities as determined by the business

Required Knowledge/Skills, Education, and Experience

• Bachelor’s degree in Engineering, Life Sciences, Medical Technology, or related field, or equivalent professional experience

• 5+ years of technical experience in the medical device, diagnostics, or healthcare IT industry

• Knowledge and hands-on experience with Atellica and or Automation systems

• Proficiency with data analysis tools (Excel: pivots, graphs, Xlookup; Power BI; SAP; Fleet Analytics; CIM dashboards)

• Strong problem-solving and decision-making skills, with proven ability to manage escalations and deliver proactive solutions

• Effective communication and presentation skills; comfortable leading meetings and influencing without direct authority

• Flexible and adaptable in a fast-paced environment, with a customer-first mindset.

• Willingness to travel up to 10–15% for onsite support and collaboration

Preferred Knowledge/Skills, Education, and Experience

• Advanced degree or certification in Engineering, IT Service Management, or Healthcare Operations.

• Experience with Regional Proactive Services and Field Service POA Support

• Familiarity with laboratory workflows, assay troubleshooting, and quality/regulatory systems.

• Demonstrated success in cross-functional leadership

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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