Program Manager - Career and Internship Services (CIS)

Company Description:

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at Clery Report.

Job Description:

Title: Program Manager (CIS)

Unit: Non-Unit

Department: Workforce Development

Reports To: Director of the Center for Economic and Social Justice

Date: April 2026

Job Description

The Program Manager is responsible for overseeing assigned career and internship programs within the Office of Career and Internship Services. The Program Manager will ensure alignment with institutional priorities related to student career readiness, employment outcomes, and experiential learning. This role will implement strategies to strengthen and expand career pathways, including internships, apprenticeships, on-campus employment, and Learn and Earn opportunities, while promoting both new and existing programs to students. The Program Manager will also support continuous improvement efforts to ensure services are efficient, effective, high quality, and student-centered. Additionally, the Program Manager will advance the Center's partnership efforts by representing Career & Internship Services at community, employer, and industry events. The Program Manager role is designed to support a range of work-based learning models, and specific programmatic focus areas may evolve based on departmental priorities and organizational structure.

Duties & Responsibilities

• Manage the day-to-day operations of assigned career and internship programs.
• Support multiple work-based learning modalities, including internships, apprenticeships, on-campus employment, Learn and Earn initiatives, and career placement activities, as assigned.
• Ensure alignment of programs with career readiness standards, institutional goals, and workforce needs.
• Support recruitment, onboarding, and coordination of instructors, facilitators, and employer partners.
• Serve as a primary point of contact for student inquiries related to career services, internships, and employment opportunities.
• Serve students using an asset-based, equity-centered approach that promotes access and inclusion.
• Assess student readiness and support placement into internships, employment, and career development opportunities.
• Monitor student participation and engagement; provide referrals to appropriate academic and support services.
• Evaluate student progress in achieving career readiness competencies and program outcomes.
• Collect and analyze data to monitor student outcomes, including job placement, retention, and career progression.
• Evaluate program effectiveness and recommend improvements to enhance student success and employer engagement.
• Collaborate across functional areas and with Career & Internship Services staff and campus partners to ensure alignment of student career pathways.
• Develop and maintain partnerships with employers, community-based organizations (CBOs), and workforce partners to expand opportunities for students.
• Participate in student recruitment and Open Registration activities.
• Provide timely and professional responses to phone, email, and in-person student inquiries.
• Deliver presentations and workshops to students, employers, and community partners on career readiness and employment pathways.
• Collaborate with the marketing team to develop materials and campaigns that promote career services programs and opportunities.
• Update marketing materials, including flyers, digital content, and website information.
• Attend college and community events to promote and recruit students into career programs.
• Participate in campus meetings and serve on committees, as required.
• Maintain accurate records and data in accordance with Roxbury Community College policies and systems.
• Support tracking of student engagement and outcomes through institutional platforms.
• Perform other duties as assigned.

Work Schedule

• Flexible including nights and weekends
• Work assigned schedule reliably and punctually.

Requirements:

Qualifications

• Bachelor's Degree Required.
• Maintains knowledge, experience, and skills in career services, workforce development, or related program areas.
• Demonstrated ability to manage programs and coordinate multiple initiatives.
• Committed to continuous quality improvement and student success.
• Passionate about career development and economic mobility.
• Demonstrates a proactive, solutions-oriented approach to problem-solving and innovation.
• Has three-five years of experience in career services, workforce development, higher education, or related fields.
• Experience in one or more of the following areas: internships, apprenticeships, workforce development, career services, or student employment programs.
• Excellent written and communication skills.
• Strong interpersonal skills and ability to build relationships with diverse stakeholders.
• Excellent organizational and time management skills.
• Experience with data collection, tracking, and analysis.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Master's Degree Preferred
• Experience working with students from diverse social, cultural, and economic backgrounds who possess a wide range of academic abilities and interests.
• Prior experience in an urban community college or with diverse populations.
• Experience with online and hybrid courses.
• Bilingual (Preference for Spanish, French, Haitian Creole, Cape Verdean-Creole, or Portuguese).
• Valid Driver's License

Additional Requirements

• All candidates must have legal authorization to work in the U.S.
• The appointment is subject to SORI (Sexual Offense Registry Information) background check and a publicly accessible Massachusetts CORI (Criminal Offense Registry Information) background check.

Additional Information:

Location: Roxbury Community College, 1234 Columbus Ave, Boston, MA 02120

Unit Status: Non-Unit

Hours: 37.5 hours per week

Compensation: $80,000 - $90,000

Expected Start Date: April 2026

Application Deadline: Until filled

Application Instructions:

All applicants must apply online by submitting:

• Cover Letter
• Resume
• (3) Professional References

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

After completing all the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended.

Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or [email protected] .

The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at [email protected] .