Resort General Manager

Chateau Merrimack Resort and Spa is looking for a Resort Manager to oversee the daily operations of a Tyngsboro, MA-based, full-service, luxury resort. The Resort Manager will be responsible for ensuring that all resort operations are running smoothly and efficiently. The ideal candidate will have a background in hospitality or management and will be able to demonstrate strong leadership skills.

1. Operational Leadership:

• Provide strategic direction and leadership to all departments within the hotel.
• Develop and implement policies, procedures, and guidelines to ensure smooth day-to-day operations.
• Monitor and assess guest feedback and take appropriate actions to enhance guest satisfaction.

2. Financial Management:

• Develop and manage the hotel's budget, including revenue generation, expense control, and profit optimization.
• Analyze financial reports to identify areas for improvement and cost-saving opportunities.
• Implement strategies to increase revenue, occupancy rates, and average daily rates.

3. Guest Experience:

• Foster a culture of exceptional guest service throughout the hotel.
• Monitor guest reviews and feedback to identify trends and address any issues promptly.
• Implement and maintain high standards for cleanliness, comfort, and overall guest experience.

4. Team Leadership and Development:

• Recruit, train, and manage department heads and staff members, fostering a collaborative and motivated team environment.
• Conduct regular performance evaluations, provide feedback, and identify opportunities for growth and development.
• Ensure all staff members are well-versed in hotel policies, procedures, and guest service standards.

5. Sales and Marketing:

• Collaborate with the sales and marketing teams to develop strategies for attracting new guests and retaining existing clientele.
• Stay updated on market trends and competition to adapt strategies accordingly.
• Cultivate relationships with corporate clients, travel agencies, and other potential revenue sources.

6. Property Maintenance and Upkeep:

• Oversee maintenance and renovations to ensure the property is well-maintained and up to industry standards.
• Coordinate with engineering and maintenance teams to address any issues promptly and efficiently.

7. Regulatory Compliance:

• Ensure the hotel's compliance with all relevant laws, regulations, and licensing requirements.
• Maintain a safe and secure environment for guests, employees, and property.

8. Reporting and Communication:

• Prepare regular reports for the hotel's ownership or management group, detailing financial performance, operational metrics, and guest satisfaction.
• Maintain open and transparent communication with staff, addressing concerns and disseminating important information.

Qualifications and Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
• Proven experience in hotel management or a related role, with a track record of successful operations and guest satisfaction.
• Strong leadership, organizational, and communication skills.
• Financial acumen and the ability to manage budgets and financial performance.
• Proficiency in hotel management software and Microsoft Office Suite.
• Knowledge of local regulations, safety standards, and industry best practices.
• Exceptional problem-solving abilities and the capacity to make effective decisions under pressure.

The role of a Hotel General Manager requires a dynamic individual with a passion for hospitality, a strategic mindset, and a commitment to delivering exceptional guest experiences. This position offers the opportunity to shape the hotel's success and leave a lasting impact on its reputation and performance.

Qualifications: Minimum of 2 years of management experience in hotel or restaurant industry required; hospitality or related education is preferred. Ability to build rapport with staff; problem-solving skills; critical thinking; time management skills; organizational skills; conflict management; communication skills; interpersonal skills; problem solving abilities.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Hotel management: 3 years (Required)
• Hospitality: 2 years (Required)

Work Location: In person