Equine Client Services Representative

Equine Client Service Representative

Job Summary

At Massachusetts Equine Clinic in Uxbridge, MA, we pride ourselves on providing top-tier veterinary care while building lasting relationships with our clients. As our Equine Client Service Representative , you’ll be the welcoming voice and friendly face that clients interact with first—whether answering a call, scheduling a visit, or greeting them at the door. You’ll play a vital role in ensuring smooth daily operations by triaging phone calls and emergencies, managing appointments, and keeping the clinic organized and inviting.

This is a dynamic, client-facing position where no two days are the same. You’ll work closely with our veterinarians and fellow team members to support services ranging from ambulatory care, hospitalization, sports medicine, reproduction services, gastroscopy and endoscopy, pre-purchase exams, diagnostic services, lameness, and surgery. In addition to exceptional communication skills and a genuine passion for helping both horses and their people, you’ll bring a positive, solutions-focused mindset to even the most fast-paced days.

Our ideal candidate is a team player with a strong background in client service and extensive equine knowledge —veterinary experience is a plus—and thrives in a role that blends organization, problem-solving, and compassion. We value flexibility, work-life balance, and a collaborative spirit, and we’re excited to welcome someone who shares our commitment to outstanding equine care.

Essential Job Functions

Client & Patient Care

• Provide compassionate, professional care to clients and patients, building trust and reinforcing the clinic’s reputation in the community .

• Maintain a respectful, collaborative relationship with veterinarians and team members.

• Triage patient calls using knowledge of common equine conditions and assessment skills to determine urgency and schedule appropriately.

• Educate and counsel clients on equine health care, treatment plans, and preventive services.

• Handle end-of-life planning and care with empathy, following euthanasia protocols.

Customer Service & Scheduling

• Deliver exceptional client service by managing phone calls, responding to inquiries, and resolving concerns .

• Schedule appointments based on priority, patient needs, and veterinarian availability.

• Record all client communications accurately and relay information to the appropriate veterinarian.

Administrative & Financial Duties

• Practice familiarity with the practice management software, ezyVet .

• Process invoices, payments, deposits, and assist with accounts receivable and collections .

• Maintain accurate medical records and ensure timely documentation of all services provided.

• Assist with inventory management, including ordering, receiving, labeling, and tracking medications and products.

Technical & Facility Support

• Perform basic laboratory procedures and packaging and preparation for send-out labs.

• Prepare, maintain, and sterilize medical equipment, including surgical packs and instruments.

• Follow office cleaning and sanitation protocols to ensure a safe, organized, and welcoming clinic environment.

• Remain adaptable to changing clinic needs, including covering duties during staff absences.

Professional Standards

• Demonstrate strong organizational skills and the ability to multitask in a fast-paced setting.

• Exhibit reliability, punctuality, and a strong work ethic, setting high standards for performance.

• Communicate clearly and work cohesively with the veterinary team to support optimal patient care.