Elite Intake Specialist - Personal Injury Law Firm

We are a fast-growing, high-performance personal injury law firm with a 45-year legacy representing law enforcement, first responders, and our broader community. We are building a powerhouse litigation firm and our intake team is the engine driving that growth.

Our leads are strong. Our reputation is strong. Now we are looking for the right person to convert opportunity into signed cases at an elite level.

If you love winning, closing, and helping people during critical moments, then this role is for you.

The Opportunity

This is not a passive intake role.

You will own the most important moment in the client journey: the first call. Your job is to connect, build trust fast, and convert qualified leads into signed clients.

We are looking for someone who treats intake like a performance role meaning someone who tracks their numbers, takes pride in closing, and is constantly improving.

If you’ve ever thought, “I could close more of these than anyone else in the room,” we want to talk.

What You’ll Do

• Own all inbound leads (calls, web, referrals) and respond immediately
• Conduct high-level intake interviews that uncover facts and build trust quickly
• Confidently guide potential clients through the decision to hire our firm
• Drive conversions & follow up relentlessly until a yes or a no
• Manage the sign-up process (e-sign or in-person) with speed and accuracy
• Enter and track all data in our case management system
• Collaborate with attorneys to route cases strategically (lit vs. pre-lit)
• Continuously improve your performance metrics (conversion rate, speed to contact, follow-up cadence)

What Winning Looks Like

• High contact rate (speed matters)
• High conversion rate (this is the core KPI)
• Clean, accurate intakes
• Consistent follow-up discipline
• Strong client feedback from first interactions

Who You Are

Required:

• 2+ years in legal intake, case management, or a conversion-focused client-facing role
• Strong communicator who can build trust quickly on the phone
• Highly organized and detail-oriented
• Competitive mindset; you care about results and performance
• Comfortable handling sensitive, high-stakes situations

Preferred:

• Personal injury experience
• Lead Docket or similar CRM experience
• Bilingual (English/Spanish)
• Experience in sales, admissions, or high-volume intake environments

Compensation

We are willing to pay for performance.

• Competitive base salary + meaningful bonuses
• If you can convert, you will be rewarded accordingly

What We Offer

• Health insurance
• 401(k) with company match (after 1 year)
• Paid time off + holidays
• Ongoing training and coaching to help you improve your numbers
• A high-performance, team-driven culture where your work directly impacts firm growth

Work Location
Hybrid remote – Foxborough, MA

How to Apply

Send your resume and a short note explaining why you’re confident you can convert leads at a high level to:

[email protected]
Subject: Intake Specialist Application – [Your Name]

Please note, this description is meant as a summary of the position.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Health insurance

Work Location: Hybrid remote in Foxborough, MA 02035