Principal UX Product Designer

Overview

At Pega, we’re redefining CRM with journey-enabled customer engagement—built on advanced automation and AI—centered around the people who matter most: our users. We are a dynamic group of passionate designers dedicated to transforming complex processes into intuitive and empowering user experiences. Our platform supports a broad spectrum of industries—including healthcare, financial services, telecommunications, and government—by providing a simple, intuitive interface with best practices built-in, while also being robust and adaptable to meet the needs of enterprises operating at scale.
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Picture Yourself at Pega

As a Principal Designer, you’ll play a critical role in creating AI-powered CRM applications on our low-code platform—helping teams deliver intuitive, impactful customer experiences on a large scale. By applying Design Thinking throughout the development process, you’ll empower clients to design innovative CRM solutions that elevate customer engagement and strengthen internal collaboration.

You’ll shape transformative digital journeys that redefine how businesses connect with their customers and teams. Working in close partnership with product and engineering leaders, you’ll thrive in a fast-paced, collaborative environment that champions experimentation, creativity, and continuous innovation.

Ready to move beyond conventional UX? Join us—where your talent will help define what’s next in CRM with smarter, seamless, and more intuitive experiences that drive impact at every touchpoint.

What You'll Do at Pega

• Lead Design Initiatives: Drive the design process, ensuring high standards of design quality and consistency across all projects
• Build Strong Relationships: Establish and maintain strong working relationships with senior leadership and cross-functional partners, including product designers, product managers, and engineers
• Drive Pega’s Design System Adoption: Adopt, apply, and evolve Pega’s design system to deliver cohesive, scalable, and accessible solutions that balance consistency with innovation across new product experiences
• Leverage Emerging Technologies: Utilize advanced technologies, including generative AI, to enhance customer experiences, automate tasks, optimize development processes, and foster innovation
• Collaborate Cross-Functionally: Work closely with UX research and client success teams to ensure that solutions meet the diverse needs of our clients

Who You Are

• 7+ years of experience as a product (UX or interaction) designer specializing in SaaS applications
• Proficient in industry-standard design tools
• An effective collaborator who works well with cross-functional teams, including product management, engineering, and client success, to align on goals and drive project success
• An interaction designer with deep expertise in accessibility and information architecture, and a solid understanding of front-end best practices
• A lifelong learner, constantly exploring new approaches and refining your skills

What You've Accomplished

• Successfully led design projects for SaaS applications from concept to completion, delivering value to both enterprise clients and their end users
• Applied user research and usability testing insights to inform design decisions, resulting in improved user satisfaction and product performance
• Contributed to and utilized design systems by developing reusable UI components and UX patterns that promote accessibility, efficiency, and visual consistency
• Mentored designers, providing guidance and fostering a culture of continuous learning and professional growth
• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes.

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Invitation to Self-Identify

Pegasystems Inc. is subject to nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with applicable federal laws and regulations.

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