Advancement Data Entry Assistant (Casual)

Advancement Data Entry Assistant (Casual) Location Amherst, MA : Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. : Amherst College invites current Amherst College seniors to apply for the Advancement Data Entry Assistant (Casual) position. The Advancement Data Entry Assistant is part-time position, starting $16.00 per hour, commensurate with experience. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community. Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Reporting to the Director of Advancement Data Management, this is an in-person position serving as the first point of contact for the Advancement Office's highly diverse group of alumni, parents, students, faculty, and external constituents. Responsibilities include assisting with various data entry projects, general reception tasks for the Advancement Office including answering and directing phone calls, welcoming in-person visitors, processing mail, and responding to department emails. Maintaining thorough, high-quality data is crucial to Advancement's ability to carry out its mission of engaging a highly diverse body of alumni and families, and securing philanthropic support to advance the College's priorities. This position will provide support for the division by expediting data entry with accuracy. The person in this role is expected to work as part of a collaborative and inclusive team including taking appropriate actions to support a diverse workforce and participating in the College's efforts to create a respectful, inclusive, and welcoming work environment. Data Entry Responsibilities:

• Update biographical information for Alumni and constituents such as address, email and phone numbers
• Assist with data entry projects such as data clean up, entering remarks, contacts, interactions and other Slate data.
• Enter a variety of contacts in Slate CRM for the Major and Planned Giving team, including visit reports, phone calls, emails and texts from a diverse set of alumni, parents, and other constituents
• Help Operations team with other projects as needed
Reception Responsibilities:
• Answer caller's basic questions and when appropriate route calls to other staff and departments.
• Develop familiarity with online resources available to our diverse alumni body and be able to assist with questions such as using the alumni directory or registering for reunion.
• Help a diverse group of alumni with password reset instructions.
• Monitor departmental email accounts, replying to inquiries when possible, or forwarding to others as appropriate. Including replying to tickets assigned to alum help by IT helpdesk.
• Distribute mail and packages, making it a priority to have gift mail ready for the gift processing team. Help with large mailings, including stuffing packets, and planning for delivery to CPMC.
• Help to keep common spaces and storage rooms neat and organized
• Creates an inclusive and inviting environment for a diverse set of colleagues and visitors.
Qualifications Required:
• High School diploma or equivalent
• One to three years of related experience
• Commitment to working with a diverse and inclusive community
• Adaptable and organized- able to handle changing circumstances and priorities and follow-through on tasks.
• Sensitivity to issues of confidentiality
• Attention to detail
• Excellent interpersonal, written, and verbal communication skills
• Ability to take initiative, work independently and collaboratively
• Proficient in Microsoft Office, Google Suite, and ability to learn new software
Preferred:
• 3-5 years office experience working in a higher education setting with a diverse group
• Experience working with Slate or other relational database
• Associate's degree
Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Career icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.