Customer Success Coordinator

Job Description

Job Description

WIN-WIN-WIN

You win because of what we bring to the table. We win because we are looking to hire sharp-minded, motivated people who are interested in growth and a stable career. Our customers win because of our teamwork!

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The Company

Wayne Alarm Systems was founded in 1968 after the home of founder, Ralph Sevinor’s house was broken into. Now we are one of the top 50 security companies in the nation. Our focus is on quality and reputation, to be the best (not the largest) in our industry. At Wayne Alarm Systems, we focus on building our team of over 130 employees and culture which is why our average employee has been here for 10 years and 1/3rd has been here over 10 (Our longest employee has been over 37 years)!

Wayne Alarm Systems is a growing security and life safety company that offers its employees great benefits, great environment, great culture, and an opportunity for growth and advancement.

Summary: As a Customer Success Coordinator, you will have the responsibility to work with our customers that are in need of service for their systems. You will be required to maintain a high level of customer communication and satisfaction, have a strong work ethic and a passion to create customer loyalty. Customer Success Coordinators are responsible for managing a high level of productivity in a fast-paced environment with strong multitasking capabilities.

Responsibilities:

• Dispatch, scheduling, and managing service routes
• Handling various types of customer inquiries (phone, email, etc.)
• Creating and Scheduling Service Tickets
• Proactive Outbound service calling
• Residential and Commercial Service Contract Inspection scheduling
• Commercial Fire Inspection Scheduling
• Promoting excellence by providing a superior service experience to each customer
• Handling a high volume of calls, answering and directing inquiries in a timely and customer-centric manner with consideration for the company’s efficiency, productivity, and profitability guidelines

Requirements :

• Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment
• Excellent phone and customer relationship skills
• Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus.
• Working knowledge of computers and contact management/customer service tracking software
• Passionate about creating excellent customer experiences and building both internal and external relationships; good team player
• A self-starter and results-oriented with the ability to see multiple tasks through to completion
• Demonstrates a high degree of integrity and professionalism
• Excellent written and verbal communication skills
• Organized and detail-oriented

Associated Tasks

• Handling customer requests as the need arises
• Scheduling customer requests
• Manage incoming emails
• Proactive outbound calling as needed
• Assisting technicians with any challenges that occur during the course of the day

Required Education and Experience

• High School

Physical Demands:

• No heavy lifting required

Position Type and Expected Hours of Work:

• Full time
• Monday through Friday
• 8:30 AM - 5:00 PM
• 40 hours weekly

Travel:

• No travel is expected for this position

Benefits

• 100% paid health care for individuals, along with family plans
• 100% paid dental Insurance for individuals, along with family plans
• Vision Insurance
• Pet Insurance
• 401k and company match
• Vacation Packages
• Sick Time
• 100% paid short-term and long-term disability plans
• Company-paid Life insurance

We believe in being local, providing exceptional quality, service and having a reputation as being the best .

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person