Service line manager

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Hiring Range

$132,620.80 - $167,065.60

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations .

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

UMass Memorial Medical Center, Department of Pediatrics, Division of Neonatology, APP Service Line Manager

UMass Memorial Children’s Medical Center (CMC) is seeking a dedicated Advanced Practice Provider (APP) service line manager of our neonatology division to join our team of healthcare professionals and contribute to our overall mission to serve the needs of diverse families in Central Massachusetts through team collaboration.

Our UMass Division of Neonatology provides care to patients within our level III 49-bed neonatal intensive care unit (NICU) with patients with a wide range of medical and surgical needs and 2 community level 2 special care nurseries. Our collaborative work force is comprised of advanced practice providers, pediatric residents, neonatal perinatal fellows, newborn hospitalists and other multi-disciplinary team members (respiratory therapy, child life, dietary, occupational and physical therapy). Our APP group is comprised of approximately 10-15 individuals with a range of experience levels that are well integrated into our clinical and academic priorities of our Division of Neonatology.

We aim to recruit a full-time (40 hours per week) APP service line manager that is dedicated to multi-disciplinary collaboration, teamwork, strengthening career development of APPs, medical education of trainees of all types, and implementation of standardized clinical practice and family centered care.

Specific Responsibilities

Support NICU APPs in the following with the partnership of the Clinical and Academic Chiefs of Neonatology

• indicates tasks that may be delegated to other APPs
  
  

Oversee assignments of academic/administrative components of APP roles Identify career opportunities for individual growth as part of annual reviews and any supportive measures as needed Oversee new APP recruitment Oversee new APP onboarding* Oversee APP scheduling build* Liaise with Pediatric Departmental Administrators to facilitate payroll process Oversee credentialling and re-credentialling process Oversee development of APP-specific workflows and CPGs* (also partnering with nursing leadership) Contribute to neonatal provider “administrator on-call” needs with other NICU leadership team members (this is an in-person responsibility)

Represent Division at Department and Hospital level

Associate Health Professional Staff Credentials Committee (AHPSCC)

APP Leadership Council*

Member of NICU Leadership Committee

Member of Clinical Practice Working group*

Member of NICU Operations working group*

Member of NICU Clinical Practice Council

Member of Neonatal Perinatal Fellowship Clinical Competency Committee*

Member of NICU Research committee*

Direct Clinical Care

• Provide neonatal care to critically ill newborns in the Level 3 UMass Neonatal Intensive Care Unit (NICU) and newborns needing intermediate level care and well-baby care in our affiliate level 2 community special care nurseries
• Partner with physicians regarding proposed plan of care. Physicians work in-house alongside APPs in the UMass Level 3 NICU and as a back-up consultation at our affiliate level 2 community special care nurseries (immediately by phone and within driving distance for in-person)
• Attend high risk deliveries with a multi-disciplinary team
• Attend high risk infant transports
• Perform procedures including intubations, lumbar punctures, chest tubes, and central lines.
• Collaborate with multi-specialty medical teams including maternal fetal medicine, pediatric surgery, and an array of other surgical subspecialties
  
  

Position Qualifications

• A Bachelor’s degree and Graduation from an accredited Physician Assistant program and current Massachusetts license, issued by the Physician Assistant Board, and current NCCPA certification
  
  

OR

• A Master’s degree and graduation from an accredited Nurse Practitioner program. Board Certification by the National Certification Corporation.
• At least 5 years experience working with acutely ill newborns
• Massachusetts Controlled Substances Registration and federal DEA Controlled Substance Registration are required.
• Strong commitment to serving underserved communities, equitable family centered care and diversity and inclusion
• Strong interpersonal and communication skills, with the ability to collaborate effectively in a multidisciplinary environment
• Collaborative leadership style, high level of organization, outward mindset
  
  

Benefits

• Competitive salary and 30% time for participation in the aforementioned administrative and academic opportunities
• Comprehensive benefits package including medical, dental and vision coverage, generous paid time off, CME stipend, retirement contributions and pension.
• Location in Worcester, MA, UMass Memorial Medical Center offers a vibrant academic environment with a diverse patient population and collaborative opportunities.
  
  

Interested Applicants Should Submit CV And Cover Letter To

Meg Parker, MD; Academic Chief of Neonatology

c/o Kimberly Levasseur, Provider Recruiter

[email protected]

Please call 508-688-4543 for questions

Applicants of any background are welcome. Applicants who identify as being from groups underrepresented in medicine (URiM) are highly encouraged to apply – one of the department’s goals is to increase racial, ethnic, and linguistic diversity among providers and staff.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.