Customer Success Specalist

Why join us:

We are a progressive company involved with the design of specialty apparel and artwork. Our team is dedicated to constantly improving and innovating in order to provide world-class service to our customers. We have over 100 years of innovation which has brought us where we are today; stable, progressive, and well-respected. We are adding to our Customer Service team in order to help us continue to drive excellent service and growth.

As our Customer Service Representative, you will be a key member of the Operations Team. You will be primarily responsible for managing at-once and annual booking orders from inception to completion to ensure complete customer satisfaction, processing Stadium custom chair orders, and providing customers with recommendations/feedback on the best equipment for their individual needs. Candidates must be logical thinkers with strong communication skills who are able to multi-task and pay close attention to detail. This individual needs to be a team player, willing to learn, detail-oriented and comfortable working in a fast-paced environment.

How you will contribute:

• Receive and handle daily incoming customer calls (call volume can vary, average during the busy season is 50-60 calls per day)
• Process Stadium Chair custom orders – work with our 3 rd party art company to create accurate mockups for customer approval
• Enter customer at once and booking orders received via phone, fax, and email
• Provide customers with recommendations on products based on customer needs; inventory requests; due dates on when a new product will be arriving to our warehouses; customer-specific discounts
• Work hand-in-hand with warehouse employees to ensure shipments go out in a timely manner
• Troubleshoot with customers in the event of shipment errors, etc.
• Process customer returns
• Build relationships with customers to provide support and to properly fulfill orders to help build a loyal customer base

What you need to bring to the table:

• Excellent oral and written communication skills
• Strong organizational skills – attention to detail is KEY in this role
• Reliable team player with an outgoing, friendly personality
• Professional phone and email skills
• Ability to handle multiple deadlines and phone calls
• Computer application literacy
• Accurate data entry skills, problem-solving ability, and the ability to work independently
• Flexibility with taking on various office duties outside of normal job responsibilities, including anything needed to facilitate shipment of customer orders

Hours for this position are Monday through Friday 8:30 AM to 5:00 PM.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability. If you are a naturally customer-centric person who is high-energy, likes to work in a fun-loving team, and is eager to grow, this Customer Service Representative position may be a great next step for you. Please apply today for immediate consideration.