Guest Service Representative

Marriott International
Boston, MA
POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Posted 2026-01-03

Recommended Jobs

Customer Reservations Consultant

Traveling with Tasha
Boston, MA

We are seeking a Customer Service & Reservations Consultant to support clients with researching, planning, and booking travel experiences. This role focuses on delivering excellent client service whi…

View Details
Posted 2025-12-23

Toddler and Infant Teacher

ElevatEd
Marblehead, MA

At Elevated, we believe in the power of education to build strong, connected communities. We partner with Jewish schools and early education centers to recruit, support, and elevate talented educator…

View Details
Posted 2026-01-05

Administrator - Office Support

GD Mission Systems
Pittsfield, MA

Responsibilities for this Position Administrator - Office Support ID: 2025-69882 USA-MA-Pittsfield Required Clearance: Secret Posted Date: 12/29/2025 Category: Administrative/Cler…

View Details
Posted 2025-12-29

Senior Accountant - Healthcare Services

Trovatal
Boston, MA

Senior Accountant - Healthcare Services Location: Boston, MA (on-site) Company Overview: Our client is an established and growing Healthcare Services company based in Boston. Focused on t…

View Details
Posted 2025-12-19

Manufacturing Facility Technician

System One
Quincy, MA

Title: Manufacturing Facilities Technician Location: Quincy, MA area Hours / Schedule : Mon-Fri; 6am-2:30pm (with occasional OT available) Type : Direct Hire Resp…

View Details
Posted 2025-10-23

Enterprise Client Executive - IT Solutions - Sales

Xerox
Boston, MA

Enterprise Client Executive - IT Solutions - Sales General Information Press space or enter keys to toggle section visibility Country United States Department IT SERVI…

View Details
Posted 2026-01-09

Finance Business Partner - US General Medicines

Sanofi (US)
Cambridge, MA

Job Title: Finance Business Partner - US General Medicines Location: Cambridge, MA, Morristown, NJ About the Job Ready to push the limits of what’s possible? Join Sanofi in one of our corpo…

View Details
Posted 2026-01-12

Dental Assistant - Western Mass Periodontics (Pittsfield)

Affinity Dental Management
Pittsfield, MA

Advance Your Career in Specialized Periodontics - Join Western Mass Periodontics & Implant Specialists Are you a compassionate, detail-oriented Dental Assistant ready to grow your career in a spec…

View Details
Posted 2026-01-06

CNC Applications and Service Manager - Machine Tool Builder

Swift Placement & Consulting
Brockton, MA

CMZ Machinery Group (previously imported under the Eurotech Elite banner) is a European leader in CNC lathe manufacturing, expanding its presence in the U.S. through CMZ USA. Our new facility in Broc…

View Details
Posted 2025-12-30