Travel Counselor - Part Time
- Provide professional assistance for incoming customer telephone calls for service and sales.
- Maintain the highest degree of telephone etiquette on all calls taken.
- Conduct outbound calls as needed (collections, date consolidation, requested call-backs).
- Update and maintain reservation information in accordance with company guidelines.
- Administrative responsibilities including data-entry and quality assurance.
- Maintain collaborative relationships with co-workers to achieve departmental goals and foster a positive work environment.
- Make and take calls with colleagues to cultivate a better understanding of departmental processes and policies.
- Assume responsibilities for other projects as assigned.
- Minimum two years in a customer service environment.
- Exceptional communication skills (both verbal and written).
- Ability to communicate with mature guests in a courteous, calm, and empathic manner.
- Excellent organizational skills with high attention to detail and accuracy.
- Computer literacy including MS Word, Excel, and Outlook.
- Ability to multitask and work in a fast-paced, team environment.
- International travel experience (outside of North America) preferred.
- Call/contact center experience a plus .
- 401(k) plan with generous company match.
- Discretionary financial performance bonus.
- Paid time off:
- Vacation time (accrue based on hours worked up to 37.5 hours per year).
- Sick time (accrue based on hours worked up to 40 hours per year).
- Holidays & bereavement leave (based on regular scheduled hours).
- MA Paid Family & Medical Leave (PFML) based on state plan.
- 100% remote work and training plus flexible work hours (depending on position).
- International Airlines Travel Agent Network (IATAN) Membership (20+ hours weekly required).
- Familiarization training trips for most positions (after 1 year of service and 1,000 hours worked eligible for participation).
- 25% Employee Discount on Odysseys’ Tours (after 1 year of service and 1,000 hours worked).
- Opportunities to participate in Odysseys’ company and wellness events.
- Charitable donation program and fundraising events including sponsored Walk for Hunger Team and more.
- Employee-led Diversity, Equity, and Inclusion (DEI) Committee.
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