Patient Service Representative

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Patient Service Representative plans, oversees & organizes daily operations in a busy orthopedic practice. **Job Description:** + Under the direction of the physician, Manager, and/or Director, support day-to-day front desk operations for the physician practice. + Perform initial intake by collecting patient insurance data, demographics, and co-pays. Obtain all necessary patient signatures. Scan insurance cards and driver's licenses into electronic health records. + Enter all required data into electronic health records, ensuring meaningful use and managed care, and quality requirements are being met. + Verify patients' insurance eligibility and ensure all necessary referrals/pre-certifications and records are in place by the time of visit. + Respond to the billing company's requests for documentation or clarification of charges. + Prepare the next day's paperwork and schedules. Confirm provider schedules and adjust as needed. + Assist with mail pick-up and delivery. Separate, distribute, and scan mail. + Provide phone support and monitor fax inboxes as needed. + Assist with surgical, ancillary testing, and consultation scheduling as necessary. Enter orders in EMR as needed + Other duties and special projects, as identified and assigned. **QUALIFICATIONS:** + Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. + Ability to communicate clearly and effectively in written English with internal and external customers. + Ability to demonstrate a full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations. + Ability to work collaboratively in small teams to improve the operations of the immediate work group(s) by offering ideas, identifying issues, and respecting team members. + Several years of experience in busy medical setting -Ability to multi-task and take initiative. + Team player. + Superb verbal and written communication skills. + Respectfulness of cultural and socioeconomic differences.Comfortable asking for help and accepting constructive criticism **EDUCATION:** Associate's Degree / Bachelor's Degree Preferred **REQUIRED WORK EXPERIENCE** 3-5 years **Pay Range:** $19.52 - $26.28 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**