Sr. IT Support Engineer

Job Description

Job Description

Role Title: Sr. IT Support Engineer
LOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for remote work or relocation.

About the Role
As a Senior IT Support Engineer, you will play a leadership role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person onsite (Boston, MA office 3 days per week) and remote support to employees, ensuring seamless technology experiences across all locations.

This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.

Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.

Position Duties and Responsibilities

• Architect, implement and administer on-premises and cloud servers, applications, and network infrastructure.
• Automate onboarding and offboarding processes using Powershell scripting, Bettercloud and other industry-standard tools.
• Champion the adoption of cloud technologies to deliver scalable, secure solutions.
• Provide prompt, professional IT support to local and remote employees.
• Manage back-office systems (servers, storage, networking) critical to business operations.
• Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).
• Develop and maintain documentation for IT operations and user education.
• Procure hardware and maintain inventories.
• Build strong relationships with internal stakeholders, acting as a trusted technical advisor.
• Independently resolve technical issues, perform root cause analysis, and implement preventive measures.
• Lead audit evidence collection, ongoing compliance activities and incident response.
• Communicate effectively with all levels of the organization.
• Ability to work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Boston, MA (Financial District) office.

Required Experience, Skills, and Education

• Proven experience administering large-scale O365 and Google Workspace deployments.
• Strong experience managing and monitoring servers and endpoints via Jamf, Intune, ConnectWise.
• Experience leading teams through Agile processes
• Experience with industry standard security solutions.
• Strong background in supporting Windows, Mac and Linux users.
• Expertise managing Cisco Meraki, Entra ID, Azure, Microsoft 365, Active Directory, Okta.
• Prior experience in a mid-sized enterprise IT team (500+ employees).
• Exceptional customer service and communication skills.
• Ability to participate in on-call rotation and occasional travel.

Preferred Experience, Skills, and Education

• Bachelor’s degree in Information Technology or related field.

Salary range $110,000 - $120,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

#LI-Hybrid

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

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Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

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