Global Implementation Manager

: Restaurant Associates

Position Title: Global Implementation Manager

Pay 16

Reports To: Global Director of Digital Activation

Salary: $125k-$140k

Other Forms of Compensation: 10% Bonus Eligibility + Stipend + Comprehensive Benefits Package

Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work in 2021, This is R/A !

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search' in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected] . Click here to view the step-by-step instructions to refer a friend to this position.

Job Summary

To support our growth, we're looking for a Global Implementations Manager to join our awesome team!

As the Global Implementations Manager, you will plan, organize, and implement technology projects for our client locations globally. These projects will be focused on technologies that support the Food program such as point-of-sale and menu management. You will be responsible for overseeing the timelines and resources of any project assigned, which includes managing resources to ensure projects are completed on time and within their specified budgets. The Global Implementation Manager must manage several projects at the same time with various degrees of complexity. Maintain an in-depth knowledge and understanding of technologies, applications, and services.

This role will be based in New York City (Hybrid)

The great things you'll do:

• Identify technology solution(s) based on analysis of operational business need or challenge

• Lead implementation of projects from end to end, both internally and externally with client

• Partner with sector/country technology teams to create quotes, project budgets and hardware orders

• Work closely with client, operations team, Director of Digital and sector/country technology teams to create project scopes and implementation timelines

• Act as the key liaison between client, operations team and cross functional teams (culinary, marketing, kitchen design, etc.) within Compass to drive day to day implementation activities

• Build strong relationships with cross-functional teams, both externally and within Compass

• Project manage and monitor the implementation process, working closely with clients, vendor partners, and Compass teams

• Develop and manage a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables

• Track and report on implementation progress and key risks and issues

• Refine implementation best practices and create an efficient and repeatable model for future clients

• Work collaboratively to define and optimize processes for effectiveness, efficiency, and consistency

• Support the creation of a playbook to guide process for implementing additional locations

• Other duties may be assigned.

What we look for in the perfect candidate:

• Bachelor's or equivalent preferred; minimum of 5-8 years of relevant experience in place of a degree

• 3-5 years of relevant experience in technology project management and operations.

• Project management and leadership skills for managing projects and resources.

• Self-motivated and well-organized; able to prioritize tasks and work well under pressure.

• Analytical and problem-solving skills to handle any issues that occur during project implementation.

• Must be able to manage multiple projects and tasks at one time.

• Strong written and verbal communication skills to explain and coordinate technical details.

• Demonstrated problem solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients.

• Able to work with a wide group of stakeholders in a positive and collaborative manner.

• Experience working with project management systems (Asana preferred).

• Experience in contract foodservice is highly preferred.

• Ability to travel globally, approximately 25%

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Req ID: 1271196

Restaurant Associates

Nakiiya Nashaya Jones

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