ONLINE LEARNING SPECIALIST, Organizational Development and Learning

About OD&L

OD&L supports Boston University’s world-class community of talent. The team develops and nurtures the talents, abilities, and strengths of our staff and faculty by providing tools and fostering a culture of continuous learning to help them realize their full career potential while successfully forwarding the mission of the University.

Position Overview

The Online Learning Specialist designs, implements, and manages online learning experiences that build skills, support development, and deliver just‑in‑time resources. Working within OD&L and reporting to the Manager of Online Learning, this role aligns learning to career pathways and performance goals, fosters peer connections, and drives broad adoption of online learning across Boston University. Using the Learning Management System (LMS), AI tools, and other digital platforms, the specialist develops learning paths and solutions that enable learning in the flow of work and improve operational effectiveness.

As the primary business owner for the LMS, the Online Learning Specialist is responsible for front-end administration and the overall learner experience—uploading and publishing courses, curating content, configuring learning journeys and credentials, and maintaining user documentation. The role identifies and implements effective online learning strategies, recommends technologies to expand access and engagement, and partners with stakeholders to diagnose learning needs and deliver scalable, data-informed solutions that optimize systems and outcomes. By ensuring the online learning ecosystem is user-centered, accessible, and scalable, the Specialist makes learning available where and when employees need it, and helps drive measurable improvements in performance, career development, and institutional impact.

Hybrid Role.

Required Skills

Required Education

• B.A./B. S Degree

Qualifications

• Min. 2-3 years of experience in administering an LMS and managing online learning programs (Cornerstone preferred)
• Experience with using MS Tools, Word, Excel, PPT, Teams, SharePoint
• Experience with working in a large complex organization with multiple stakeholders

Preferred Experience

• Experience in an institution of higher education is preferred, not required.
• Familiarity with eLearning authoring tools such as Articulate Storyline 360.

Skills, Knowledge, and Abilities

• Learning Management Systems (LMS)
• Instructional Design Models (ADDIE, SAM, backward design)
• Human-centered design principles
• Project management for efficient, impact-driven delivery
• Attention to detail
• Proactive initiative and anticipation of stakeholder needs
• Ability to make informed decisions and have a solutions mindset
• Excellent customer experience and service delivery
• Clear, effective verbal and written communication skills
• Ability and willingness to learn

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.