Bicycle Service Writer - Great Barrington

Summary

Want to come work for a growing bicycle retailer right here in the heart of The Berkshires? Think you've got what it takes to succeed in a fast paced work environment? Come and check out our award winning company culture and core values, focusing on strong growth opportunities by putting the right people in the right places from within our business.

Berkshire Bike and Board is a growing family of local bike shops, all with a singular purpose-to get more butts on bikes. Our company culture is built around the bike - we are dedicated domestiques to our customers, we continually try to empower staff to take action, and of course we are 'off the front' in everything we do! Our environment is a place that values fresh ideas and creative thinking in addition to being fast-paced and demanding. Each of our two stores dominates its local market and we can now call ourselves one of the leading pedal assist dealers in New England. We're proud to have built what we believe is truly one of the best bike shops in New England and truly a great place to come to work!

Our staff members will tell you that Berkshire Bike and Board is a great place to work. We offer competitive compensation for our industry. Pay is based on experience and talent. We not only give great discounts and continuing education to our staff, but full time staff also receive additional benefits including paid vacation time!

Working for Berkshire Bike and Board isn't just a job at a bike shop--it is a career in the bicycle industry. Our employee development path allows for upward mobility from sales, tech, and management in our local shops to opportunities at our soon to be built brand headquarters. All employees will spend the first few weeks learning our culture, products, and processes-with group rides afterward. Other company-sponsored training includes brand-specific and fitting seminars as well as training to help match bikes perfectly with riders and consistent training on new products and practices for our mechanics.

If you are open to new ideas and excited about participating in an environment where delivering an outstanding customer experience is our guiding principle, check us out. And if you're passionate about bicycles, you'll fit right in!

Duties

The job of the service writer is to manage the service department workflow at the shop level.
Running an organized and profitable service department is paramount to the success of
Berkshire Bike and Board and this responsibility lies in the hands of the service writer. Properly
diagnosing work that needs to be done on a customer's bike and communicating that clearly is
the key to success of any great service writer.

Bring bikes in & interface with customers
Properly and efficiently service write
Build bikes into schedule and send accurate and prompt quotes to customers
Be able to properly source parts and get them on order according to our systems and
processes
Be able to properly process warranties according to our systems, and also be able to
confidently and clearly communicate to a customer when in fact something is not a
warranty issue and is instead a wear and tear problem
Delegate work orders to ensure that the right mechanic is working on the right bikes at
the right time
A commitment to maintaining a clean and well organized service department according
to company standards
Communicate with store manager to balance the needs of the service department and
the sales department
The ability to track KPI's within the service department according to the Service
Manager's protocols

Requirements

Two + years of bike mechanic experience
Technical knowledge of past and current styles of bicycles, bicycle components, and
accessories.
Excellent reliability. Proven experience showing up to work day to day on time is a must.
Good communication skills. Service writing is an integral part of our process and you
will be in the middle of many moving parts. Communicating progress and timelines as
well as following directions will be critical to your success.
Ability to concentrate on your task all day. This job requires 8 hours of solid attention, on
your feet, day in and day out.
The ability to lift 50 pounds head high.
Enthusiasm for bicycles is certainly preferred.
Alignment with our core values

Continuing Education Requirements
SBCU
S-Tech Certification
Sram Technical University
QBP U of Q yearly summit
**Other industry training documents when provided

Nice To Haves

Proficiency in Lightspeed or other experience with similar point of sale systems
Proficiency in Google workspace
Customer service and sales experience

Benefits

Paid vacation for full timers
Profit share bonus program
Employee Demo Bike
Employee bike purchase program
Industry Discounts
Career Development Program
Fun Atmosphere
In store products at cost + 10%
Quarterly Company Parties
Group Rides

About Us

Our vision at Berkshire Bike and Board is to TRANSFORM lives by inspiring a cycling lifestyle.