Field Service Manager

The Field Service Manager is responsible for overseeing field service operations, managing technician performance, and ensuring high-quality service delivery to customers. This role leads operational planning, scheduling, performance management, and continuous improvement initiatives for field service teams while maintaining strong customer relationships. Although the role is remote, it requires regular coordination with distributed field teams and may include occasional travel as needed.

This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.

Key Responsibilities

Lead and manage field service teams to ensure efficient and high-quality customer service delivery

Oversee scheduling, dispatching, and resource planning for field technicians

Monitor service KPIs including response time, resolution rates, and customer satisfaction

Develop and implement operational processes to improve service efficiency and consistency

Provide coaching, performance management, and professional development for field staff

Collaborate with technical support, engineering, and operations teams to resolve complex service issues

Ensure compliance with company policies, safety standards, and regulatory requirements

Manage service budgets, inventory coordination, and operational reporting

Build and maintain strong relationships with customers and key stakeholders

Analyze service trends and drive continuous improvement initiatives

Required Qualifications

Bachelors degree in Engineering, Business Administration, Operations, or related field (or equivalent experience)

5–8 years of experience in field service operations or technical service management

Proven leadership experience managing distributed or field-based teams

Strong understanding of service operations, scheduling, and customer service best practices

Excellent communication, leadership, and conflict-resolution skills

Strong analytical and problem-solving abilities

Experience with field service management software and reporting tools

Ability to work independently and coordinate teams effectively in a remote environment

Preferred Qualifications

Experience in technical, industrial, manufacturing, healthcare equipment, or technology service environments

Knowledge of safety compliance and operational standards

Familiarity with CRM or field service platforms (Salesforce Field Service, ServiceNow, etc.)

Experience managing multi-region or nationwide field operations

Project management or operations certifications are a plus

Benefits

Comprehensive medical, dental, and vision insurance

401(k) retirement plan with employer matching

Paid time off, paid holidays, and sick leave

Life, short-term, and long-term disability insurance

Flexible remote work arrangement

Travel reimbursement (as applicable)

Professional development and leadership training

Employee wellness and assistance programs

Work Authorization & Residency Requirement

Must be legally authorized to work in the United States

Must currently reside within the United States

Applications from candidates outside the U.S. will not be considered