Customer Service Representative

Job Description

Job Description

Summary:

At Chain Store Maintenance - an MCS Company, we strive to make communities shine through the exceptional customer service we provide our customers and our vendors.

As a Customer Service Representative of CSM, your goal is to ensure exceptional service standards and sustain high customer satisfaction.

Essential Duties & Responsibilities:

• Handle large volume of inbound and outbound calls.
• Dispatch work orders to appropriate contractors (including emergency and next day calls).
• Hire new contractors as needed.
• Following up via phone and email for schedule dates.
• Providing superior communication to the customers via phone, email or web-based platforms.
• Typing and providing estimates to customers.
  

Supervisory Responsibilities:

This position has no supervisory responsibilities

This position has supervisory responsibilities

Competencies:

• Must have excellent written and verbal skills.
• Ability to multi-task and manage time efficiently in a fast-paced environment.
• Ability to handle and resolve customer concerns.
• Must be well organized and have a high attention to detail.
• Must have a high sense of urgency.
• Ability to work independently as well as in a team environment.
• Must be able to reliably commute to our office located in Attleboro, MA.

Education and Experience:

Education: High School Diploma or equivalent work experience

Experience: Six months internal or relevant experience

Physical Requirements and Work Content:

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 15 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate-controlled environment with frequent computer, mouse and phone work.

Additional Comments:

These declarations are not to be an “all-inclusive” list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent’s performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

EOE/Minority/Female/Disabled/Veteran