HVAC Applications Specialist
- Build strong working relationships with both inside and outside sales teams.
- Serve as a subject matter expert on product sales and application opportunities.
- Collaborate with The Granite Group’s sales teams to deliver accurate pricing and application solutions.
- Support sales efforts by answering product-related questions and helping drive revenue, margin, and overall sales growth.
- Prepare competitive quotes based on mechanical drawings, specifications, and job site visits.
- Assist the sales team with project management and pricing strategies.
- Track and maintain records of job quotes, close ratios, and competitive intelligence.
- Maintain a deep understanding of competitive brands and how they compare to our offerings.
- Provide compelling, product-supported solutions that differentiate us in the market.
- Conduct on-site product training for The Granite Group personnel, focusing on features, benefits, and applications.
- Deliver high-quality customer service to maximize sales and profitability.
- Promote strong customer relationships through integrity, professionalism, and fair dealings.
- Establish and maintain a regular service schedule for assigned customers.
- Address and resolve customer complaints when appropriate, escalating unresolved issues to the Regional Director or Branch Manager.
- Maintain confidentiality regarding both company and customer information.
- Keep a neat, professional appearance and vehicle.
- Continuously improve selling techniques, product knowledge, and personal development.
- Suggest improvements to management across all areas of responsibility.
- Adhere to all company safety policies and perform duties in a consistently safe manner.
- Perform other duties as assigned.
- Prior technical experience in the HVAC industry, including familiarity with products and applications.
- Working knowledge of HVAC load calculations and application principles.
- Excellent verbal and written communication skills.
- Strong follow-up and follow-through abilities.
- Team-oriented mindset with the ability to collaborate effectively and consider diverse perspectives.
- High sense of urgency, ownership, and commitment to customer satisfaction.
- Self-motivated with a proactive approach to problem-solving and task completion.
- Quick learner with the ability to apply knowledge across functional areas.
- Comfortable adapting to shifting business priorities and environments.
- Strong analytical thinking and attention to detail.
- The ability to manage multiple priorities and tasks simultaneously in a fast-paced environment.
- Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- High school diploma or general education degree (GED); 5+ years related experience and/or training; or equivalent combination of education and experience.
- You must have a minimum of 2 years of project bidding experience.
- Experience working with Plan and Spec work required.
- The ability to actively listen, analyze, and provide solutions is necessary.
- Must have strong computer skills including experience using Microsoft Office programs.
- Ability to meet deadlines, prioritize workload, and work as a team as required.
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