HVAC Applications Specialist

The Granite Group
Lowell, MA
This position is responsible for providing product information, system layout recommendations, and quotes to contractors and engineers for HVAC systems, including unitary, mini-split, hydronic, and commercial systems, along with their associated controls. The ideal candidate will thrive in a fast-paced environment and demonstrate strong leadership, sound decision-making, and technical expertise to effectively support customer needs. Key qualifications include a solid understanding of HVAC design and application principles, project management experience, engineering acumen, and foundational business management skills.

Essential Duties & Responsibilities

Sales Collaboration & Expertise

  • Build strong working relationships with both inside and outside sales teams.
  • Serve as a subject matter expert on product sales and application opportunities.
  • Collaborate with The Granite Group’s sales teams to deliver accurate pricing and application solutions.
  • Support sales efforts by answering product-related questions and helping drive revenue, margin, and overall sales growth.

Quoting & Project Support

  • Prepare competitive quotes based on mechanical drawings, specifications, and job site visits.
  • Assist the sales team with project management and pricing strategies.
  • Track and maintain records of job quotes, close ratios, and competitive intelligence.

Product & Market Knowledge

  • Maintain a deep understanding of competitive brands and how they compare to our offerings.
  • Provide compelling, product-supported solutions that differentiate us in the market.
  • Conduct on-site product training for The Granite Group personnel, focusing on features, benefits, and applications.

Customer Service & Relationship Management

  • Deliver high-quality customer service to maximize sales and profitability.
  • Promote strong customer relationships through integrity, professionalism, and fair dealings.
  • Establish and maintain a regular service schedule for assigned customers.
  • Address and resolve customer complaints when appropriate, escalating unresolved issues to the Regional Director or Branch Manager.

Professionalism & Continuous Improvement

  • Maintain confidentiality regarding both company and customer information.
  • Keep a neat, professional appearance and vehicle.
  • Continuously improve selling techniques, product knowledge, and personal development.
  • Suggest improvements to management across all areas of responsibility.
  • Adhere to all company safety policies and perform duties in a consistently safe manner.
  • Perform other duties as assigned.

Knowledge, Skills, And Abilities

Technical Expertise

  • Prior technical experience in the HVAC industry, including familiarity with products and applications.
  • Working knowledge of HVAC load calculations and application principles.

Communication & Interpersonal Skills

  • Excellent verbal and written communication skills.
  • Strong follow-up and follow-through abilities.
  • Team-oriented mindset with the ability to collaborate effectively and consider diverse perspectives.

Customer Focus & Initiative

  • High sense of urgency, ownership, and commitment to customer satisfaction.
  • Self-motivated with a proactive approach to problem-solving and task completion.

Adaptability & Learning Agility

  • Quick learner with the ability to apply knowledge across functional areas.
  • Comfortable adapting to shifting business priorities and environments.

Analytical & Organizational Skills

  • Strong analytical thinking and attention to detail.
  • The ability to manage multiple priorities and tasks simultaneously in a fast-paced environment.
  • Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.

Education and Experience

  • High school diploma or general education degree (GED); 5+ years related experience and/or training; or equivalent combination of education and experience.
  • You must have a minimum of 2 years of project bidding experience.
  • Experience working with Plan and Spec work required.
  • The ability to actively listen, analyze, and provide solutions is necessary.
  • Must have strong computer skills including experience using Microsoft Office programs.
  • Ability to meet deadlines, prioritize workload, and work as a team as required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional overnight travel.
Posted 2025-08-30

Recommended Jobs

Safety Professional - FT

Medcor Inc
Dorchester Center, MA

Safety Professional – Full Time Medcor Safety, a subsidiary of Medcor, is a Safety Services company serving the Construction and General Industry. The Safety Professional will be responsible for iden…

View Details
Posted 2025-08-06

Volunteer Coordination Intern (IINE Lowell)

International Institute of New England
Lowell, MA

Fall 2025 Volunteer Coordination Intern (IINE Lowell) The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, …

View Details
Posted 2025-08-06

Mystic Valley JV Boys Soccer Coach

Mystic Valley Regional Charter School
Malden, MA

About Mystic Valley Regional Charter School Founded in 1998, Mystic Valley Regional Charter School is a public K–12 charter school located in Malden, Massachusetts, serving over 1,700 students. My…

View Details
Posted 2025-08-07

Sous Chef

Compass Group
Boston, MA

  Position Title: Sous Chef Reports To: Executive Chef Salary: $65,000 to $70,000     Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food …

View Details
Posted 2025-08-19

Painter

Westborough HealthCare
Westborough, MA

Coming soon...

View Details
Posted 2025-08-24

2025 13 Nights Scare Crew

Jiminy Peak Mountain Resort LLC
Hancock, MA

***This is a Part-Time Seasonal Position***13 Nights Scare crew members are the actors at the heartbeat of the performance put on each of the 13 operational nights in October, where we transform Jimin…

View Details
Posted 2025-07-30

Boutique Wine/ Beer/ Spirits Buyer + Retail Manager

DeLuca's Market Deluca's Market
Boston, MA

Job Description: About Us: Nestled in the heart of historic Beacon Hill, our boutique wine, spirits and beer cellar is a carefully curated destination for wine & spirits lovers, collectors, a…

View Details
Posted 2025-08-30

Environmental Operation & Maintenance (O&M) Technician

Ground Water Treatment & Technology, LLC
Millbury, MA

Job Description Job Description Ground/Water Treatment & Technology, LLC (GWTT) is a leading environmental contracting company. GWTT constructs water treatment plants, provides construction dewat…

View Details
Posted 2025-07-28

Outpatient Family Medicine w/ FQHC in Western Massachusetts

Enterprise Medical Recruiting
Massachusetts

A federally qualified health center (FQHC) in beautiful western Massachusetts is searching for a Family Medicine physician to join their team.  About the job:  ~100% Outpatient only ~ Clinical…

View Details
Posted 2025-08-06

Assistant Director of Alumni Engagement

Cathedral High School
Boston, MA

With approximately 330 students in grades 7-12, Cathedral recently completed a successful $60,000,000 Cathedral Now, Cathedral Forever endowment campaign to secure the long-term viability of our missi…

View Details
Posted 2025-07-24