Resident Relations Manager

Jefferson Apartment Group is a full-service real estate firm specializing in multifamily and mixed-use real estate investments through our acquisition, development, construction and property management services. We are seeking a Resident Relations Manager to join our team at J Vue at the LMA. This 20-story, 289 unit high-rise apartment building soars amidst the Boston skyline. Located in Boston’s highly desirable Longwood Medical and Academic Area, the building is in close proximity to major universities, employment centers, and museums, in addition to just one block to the T on the Green Line.

As the Resident Relations Manager , you will play a crucial role in ensuring exceptional resident satisfaction and fostering a positive community environment within our residential properties. Excellent communication, organization, management, and people skills are critical for this role.

ESSENTIAL FUNCTIONS:

• Assists with property and office administration including reporting, managing lease files, audits, and renewals.
• Assists with posting rents, daily deposits and managing delinquency through effective rent collections.
• Ensures residents abide by community rules and policies. Responds to current resident requests for information.
• Builds and maintains strong relationships with residents through proactive communication, community events, and personalized interactions.
• Addresses resident concerns, complaints, and requests in a timely and empathetic manner, striving for swift resolution and customer satisfaction.
• Develops strategies to promote lease renewals and enhance resident retention rates through personalized outreach and incentives.
• Plans and executes community events, activities, and initiatives to foster a sense of belonging and enhance the overall living experience for residents.
• Implements feedback mechanisms to gather insights from residents and utilize data to continuously improve services and amenities.
• Collaborates with property management, maintenance teams, and other stakeholders to ensure seamless operations and exceptional resident experiences.

ESSENTIAL SKILLS AND ABILITIES:

• Always represents the company in a professional manner .
• Leases and markets vacant and upcoming apartments.
• Walks apartments and reports all necessary improvements.
• Assists in conducting market surveys and shopping competitive communities.
• Assists in developing marketing strategies and campaigns to attract prospective residents and promote the unique features and benefits of our properties.

EDUCATION AND EXPERIENCE:

• Must have 1-3 years of property management experience.
• High School Diploma and professional knowledge of business discipline are required .
• Additional vocational training or a four-year college degree is preferred.
• General knowledge of community budgeting and extensive knowledge of property management software.

PHYSICAL DEMANDS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, employee is required to walk frequently; sit frequently; use hands to handle, or feel objects, tools, or controls frequently; reach with hands and arms; talk and hear and communicate with speech clarity continually; climb, balance, and stoop, kneel, and bend occasionally. Employee must lift and/or move 15 pounds occasionally.
Work environment: Setting typical of a business office. This is an in-office position.

We offer a competitive salary and excellent individual and team performance-based bonus potential. In addition, a comprehensive benefits package is offered to all full-time employees with medical, dental, and vision coverage, paid vacation and sick leave and rental discounts. Join a growing company with tremendous career growth opportunities. EEO MFDV.