Sr. ServiceDesk Specialist

Skills:

Excellent analytical, mathematical, and creative problem-solving skills

RATE: $38.73/hr. On W2 + Sick leave

The Massachusetts Gaming Commission (MGC) seeks a Sr. ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office.

• Maintain up to date knowledge of new and upcoming computing technologies and practices.
• Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches.
• Attend meetings and seminars to support the overall direction of the ITS office.
• Participate in team projects that enhance the quality or efficiency of the ITS Support Team.

Skills and Qualifications:

• Strong knowledge of all Windows-based operating systems
• Strong knowledge of PC based computer hardware
• Strong knowledge of Microsoft O365
• Highly self-motivated and self-directed
• Able to exercise independent judgement
• Keen attention to detail and quality of work-product
• Ability to set and consistently meet realistic deadlines
• Proactive and collaborative approach to delivery of services
• Excellent analytical, mathematical, and creative problem-solving skills
• Aptitude for learning new skills
• Excellent organizational, interpersonal, and communication skills

Required / Desired Skills:

• Strong knowledge of all Windows-based operating systems – Required (2+ years)

• Strong knowledge of PC-based computer hardware – Required (2+ years)

• Strong knowledge of Microsoft O365 (Windows 10, Windows 11, MS Office O365) – Required (1+ year)

• Highly self-motivated and self-directed – Highly Desired

• Able to exercise independent judgment – Desired

• Keen attention to detail and quality of work-product – Required

• Ability to set and consistently meet realistic deadlines – Required

• Proactive and collaborative approach to delivery of services – Required

• Excellent analytical, mathematical, and creative problem-solving skills – Required

• Aptitude for learning new skills – Required

• Excellent organizational, interpersonal, and communication skills – Highly Desired