Retail Store Manager

Job Description

We're looking for an experienced, hands-on Store Manager to lead our World Cup pop-up shop. This role owns the full in-store experience-from team leadership and daily operations to customer engagement and sales performance-during one of the most exciting global sporting events.

As Store Manager, you'll set the tone for a fast-paced, fan-driven environment, manage a short-term team, and ensure the pop-up operates smoothly from open to close throughout the World Cup.

Responsibilities:

Leadership & Team Management:

• Train, schedule, and lead a team of retail associates and keyholders

• Set expectations, motivate the team, and lead from the floor during peak traffic

• Act as the primary point of contact for staff, brand leadership, and on-site partners

• Foster a high-energy, team-oriented environment centered around customer experience

Store Operations:

• Oversee all daily operations including opening/closing procedures and cash management

• Ensure store policies, loss prevention standards, and safety procedures are followed

• Manage inventory flow-receiving shipments, replenishment, counts, and shrink awareness

• Maintain visual standards, merchandising accuracy, and overall store presentation

Sales & Customer Experience:

• Deliver a best-in-class experience for World Cup fans and customers

• Lead by example in customer service, problem resolution, and product knowledge

• Drive sales performance during match days, launches, and promotional moments

• Monitor store performance and adjust staffing and floor coverage as needed

Execution & Reporting:

• Help execute brand initiatives, game-day activations, and promotional setups

• Track daily sales, staffing needs, and operational issues

• Communicate key updates, wins, and challenges to brand leadership

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3+ years of retail experience, including store manager or assistant manager experience

• Proven ability to lead teams in high-volume, fast-paced retail environments

• Strong organizational, communication, and decision-making skills

• Comfortable managing peak traffic, tight timelines, and short-term teams

• Availability to work weekends, evenings, and key match days

• Ability to stand for extended periods and lift merchandise as needed

What Were Looking For:

Confident floor leader with strong presence

Calm under pressure and adaptable in live event environments

Customer-first mindset with strong operational discipline

Ability to motivate teams quickly and build momentum

Pride in representing a premium soccer brand on a global stage