Customer Success Manager

About Sonio

Each year, 140M children are born. Birth defects affect 1 in 33 births in developed countries, and in 50% of cases, they are not detected during prenatal examinations. Prenatal medicine is particularly complex, and the scans impose heavy responsibilities on healthcare professionals. They can also be a source of stress for future parents.

Resulting from 5 years of collaboration between world-renowned experts from Necker Hospital and Ecole Polytechnique, Sonio uses artificial intelligence to improve prenatal screening and diagnosis. Based on patented algorithms and a proprietary expert database, Sonio aims to become the reference tool to help practitioners improve screening, reduce diagnostic errors, and optimize pregnant women’s medical path.

Sonio's mission is to improve women's and children's health by promoting access and quality of care through technological innovation, medical expertise, and collective intelligence.

About the role

You’ll join the customer success team at an early stage in our go-to-market. You’ll have to act as a strategic partner to our users, analysing usage & adoption to maximise the value they get from Sonio. Reporting to the lead Customer Success Manager, your main tasks will be:

• Support initial adoption, working with the sales & implementations teams to identify key stakeholders & lead training sessions

• Lead customer relationships with your portfolio

• Perform data-driven analysis to propose new configurations & strategies to maximise product adoption

• Proactively manage the customer health score to anticipate and address at-risk accounts and ensure customer retention

About the profile

Sonio is a mission-driven company so interest in our mission is critical. Other requirements are:

• Strong business acumen with the ability to understand and articulate high-level technical /clinical concepts, and convey them into business-relevant notions

• User-centric strategic thinker at ease with analytics

• Team player and ability to work transversally

• You are willing to perform technical tasks (you don’t need to have previous experience here but should be willing to learn) to perform product configuration autonomously

Localisation: Boston or New-York

Salary: $90k - $120k + 10% bonus - The package is flexible depending on seniority; we can share our internal if needed.

Sonio’s Benefits

Health Insurance (Medical plan, vision, dental) - up to 30,000$ per year + FSA & HSA

401(k) - up 4% of your salary matched

Life Insurance - covering 2 times your salary, up to $200k

An attractive Parental Policy for primary and secondary caregivers

20 PTO + 1 week offered between Christmas and New Year

Offices in Boston (HQ) & New York (incl. free breakfast, drinks & gym)

Flexible hours & remote policies

Commuter Benefits

One offsite per year in France & regular team building with US team

Ongoing trainings and continuous opportunities for professional growth and development, specifically unlimited access to coaching

We move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us, please follow up at [email protected].

Compensation Range: $95K - $120K