Regional Director of Operations, Northeast

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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is hiring a Director of Operations-Northeast!

The Director of Operations, Northeast leads all regional service operations within Utility Services, a business unit of Xylem’s Water Solutions and Services (WSS) segment.

Utility Services delivers advanced services and solutions for odor control and corrosion abatement, water quality and treatment operations, and pipeline condition assessment and asset management to municipal water and wastewater utilities and industrial customers. With responsibility for approximately $90M/Year in regional revenue, this role drives operational excellence, financial performance, and strategic growth. The Director ensures alignment between regional execution and enterprise objectives, translating corporate strategy into disciplined operational plans that enhance customer experience, safety, quality, and profitability.

This leader oversees a multi-disciplinary team spanning service delivery, project management, engineering, and field operations, while partnering cross-functionally with internal support teams to ensure integrated execution and sustained performance.

Key Responsibilities

Strategic Leadership & Regional Performance

• Provide oversight of all Northeast regional operations, ensuring consistent delivery, and scalable growth.
• Align regional capabilities with corporate strategy, long-range growth initiatives, and evolving customer demands.
• Prepare, cascade and track goals for regional leaders ensuring alignment between regional targets and leaders and team members’ focus areas.
• Partner with Sales to position services as comprehensive asset management solutions that address complex client challenges.
• Collaborate with Chemical Delivery, Capital Project Management, and Engineering leaders to achieve regional revenue targets and optimize planning, execution, and invoicing processes.
• Drive process standardization, reporting discipline, and performance metrics in partnership with Service Transformation.

Operational & Financial Excellence

• Own full regional P&L accountability, ensuring disciplined financial cadence (from budgeting to financial results), cost management, and sustainable profitability.
• Establish and monitor KPIs across field services, project execution, safety, and customer satisfaction to drive continuous improvement.
• Optimize resource allocation, workforce planning, and operational workflows to maximize efficiency and reduce redundancy.
• Ensure regulatory compliance and technical excellence across Chemical Delivery and PFAS/Resin operations.
• Partner with Finance and divisional leadership to ensure accurate forecasting, revenue recognition, and operational transparency.

Leadership & Culture

• Lead, develop, and inspire a diverse team of service managers, project managers, engineers, technicians, and operations professionals.
• Foster a culture of accountability, safety, collaboration, continuous improvement, and proactive-problem solving.
• Engage directly with key customers to strengthen strategic relationships and reinforce trust.
• Serve as a critical liaison between regional operations and executive leadership, translating enterprise priorities into measurable outcomes.

Qualifications

• Bachelor’s degree in Engineering, Operations Management, or related field required; MBA and Professional Engineer (P.E.) preferred.
• 10+ years of progressive operational leadership experience in utilities, water/wastewater services, industrial services, or related technical field.
• Demonstrated success in partnering with commercial teams to achieve both short-term and long-term growth objectives.
• Demonstrated success leading complex, multi-disciplinary operations with full P&L responsibility and accountability for business performance.
• Proven experience directly leading multi-disciplinary teams and collaborating across functions to accomplish business goals.
• Strong strategic acumen, executive communication skills, and experience leading organizational change.
• Preferred location within the Richmond to Boston corridor(Northeast territory).

Willingness and ability to travel regularly to regional offices and customer sites (up to 30%).

Salary

The estimated salary range for this position is $150,000 to $200,000 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

If you have questions about this posting, please contact [email protected]