Customer Care Representative

ICP Group
Andover, MA
Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets. ICP Group is organized into two separate business groups, ICP Building Solutions Group and ICP Industrial Solutions Group, comprised of market leading brands known for innovation, quality, and performance. Founded in 2015 and supported by a lean corporate team, ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America. ICP Group is headquartered in Andover, MA and has manufacturing and distribution sites throughout North America, Latin America, UK, Europe and the Asia Pacific region.

ICP Group is looking to hire a Customer Care Rep for our Andover, MA location. In this role you will leverage your customer service and communication skills towards a prominent role with a leading global manufacturer with headquarters in Andover, MA. This is a career where you will truly be valued, receive excellent compensation, and benefits while growing with a team in a hands-on role where you will truly make an impact.

If you are a skilled professional who is highly motivated and consistently stands at the front of the pack, we want to talk to you! The role of this position will be to provide exceptional customer service. The chosen candidate will take on this responsibility with ambition and understand that every interaction with a customer is an opportunity to build brand awareness and reputation. You will help reposition the Customer Service Department to function as a revenue driver.   This role is supporting our Environmental and Restoration product lines.

This role is hybrid; in-office Tuesday, Wednesday and Thursday in office 8am to 5pm, and remote Monday and Friday.
The pay is $22.00 - $24.00/ hour.

Key Responsibilities:
  • Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.
  • Accurately enter all received orders and communicate any exceptions to customers.
  • Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.
  • Process Return Material Authorizations and Credits.
  • Maintain account relationships with key decision-makers at dealer accounts.
  • Create and assemble marketing materials for Sales Representatives
  • Proof/edit documents as assigned.
  • Complete other duties as assigned.
Requirements:
  • Experience in a customer service role.
  • Strong communication skills.
  • Experience with entering data and looking up data within an ERP system.
  • Retail Industry experience is a plus!
ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Posted 2026-07-28

Recommended Jobs

Cashier Seasons Corner Market and Shell 73

East Side Enterprise
Waltham, MA

Cashier Now Hiring $20.00 per hour Per Hour.    We are seeking a friendly and highly motivated Entry-Level Customer Service Associate to join our team. This position offers significant visibility…

View Details
Posted 2026-01-05

Travel Occupational Therapist Acute Care Job

Pittsfield, MA

Job Description Are you an experienced Occupational Therapist (OT) looking to take your expertise on a rewarding travel healthcare assignment in the heart of Pittsfield, Massachusetts? Look no furt…

View Details
Posted 2026-07-25

Production Planner II

SGS Consulting
Massachusetts

Job Responsibilities: Collects and organizes data for analysis. Analyzes sales forecasts for assigned direct sales materials. Generates production schedules and raw material requirements. …

View Details
Posted 2026-04-22

Warehouse Picker Packer - Now Hiring

Ayer, MA

Launch your career in the booming e-commerce sector as a picker packer ! We offer immediate openings with industry-leading distribution centers, providing reliable, steady hours, and competitive weekl…

View Details
Posted 2026-08-21

Line Cook

Umami Riot Experience at Fenway Food Hall
Boston, MA

Umami Riot   was born from a simple idea: pair joyful hospitality with uncompromising craftsmanship. Founded by Chef Tim Cushman and sake expert Nancy Cushman, our restaurants celebrate bold flavor, …

View Details
Posted 2026-08-06

Homecare Aide - Experienced Caregivers Needed - Woburn MA

HERE WITH YOU HOMECARE LLC
Woburn, MA

Job Description Job Description Starting at $23/hour Here With You Homecare is hiring compassionate, reliable Homecare Aides to support clients across more than 60 towns in Massachusetts. …

View Details
Posted 2026-04-10

Director, Content Marketing

Tenable, Inc.
Boston, MA

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent …

View Details
Posted 2026-08-18

Registered Nurse - Operating Room (36 Hours- 6:30a-7p, Potential to Flex to 9a-9:30p)

Boston Medical Center
Brockton, MA

At Boston Medical Center, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on t…

View Details
Posted 2026-08-18

IT Internal Auditor

UniFirst
Wilmington, MA

*This is a hybrid role with a 50% on-site requirement in Wilmington, MA* The IT Internal Auditor supports the execution of the Company's Internal Audit plan, with responsibilities covering Sarbanes-…

View Details
Posted 2026-07-16

Solution Consultant - HCM

Workday
Boston, MA

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managin…

View Details
Posted 2026-08-18