Dispensary Shift Supervisor

JOB TITLE: Dispensary Shift Supervisor

AUTHORITY & SUPERVISION:

• Reports directly to the Dispensary Manager and Assistant Dispensary Manager(s)
• Oversees Budtenders, Inventory Specialists and Dispensary Entry Agents

JOB DUTIES & RESPONSIBILITIES:

• Overseeing the day-to-day operations of the dispensary
• Maintaining store compliance with all local, state, and federal regulations
• Overseeing the sales process
• Coordinates and oversees schedule for Dispensary team members
• Monitoring and maintaining inventory levels in coordination with the Inventory team as well as keeping track of expiring products
• Managing financial records and daily cash handling procedures during shift
• Update SOPs as changes to policy and/or regulations occur and ensure compliance among team
• Maintaining a clean and organized store
• Other duties and special projects as assigned

Sales and Customer Service

• Provide and inspire retail staff to deliver best-in-class customer service
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
• Lead staff to exceed goals set forth by the Dispensary Manager
• Support retail staff during all operational hours
• Review all customer feedback, requests, and concerns and provide resolution

QUALIFICATIONS:

• Ability to work nights, holidays, and weekends.
• Must be proactive, have strong work ethic and pay great attention to detail
• Cannabis experience preferred
• Ability to build and maintain positive relationships in order to gain support and results

ADDITIONAL REQUIREMENTS:

• Minimum of 21 years of age
• Possess valid driver’s license or state ID
• Must pass all required background checks
• Ability to work nights, holidays and weekends
• Must be, and continue to remain, fully compliant with all laws, regulations, and company policies
• Frequently moves up to 30 pounds of equipment/materials/product within rooms (100 pounds with assistance)
• This job function may include being in a stationary position or moving for extended periods of time