Travel & Expense Compliance Analyst, Corporate Travel
- Process daily expense report audits, utilizing AI and machine learning to identify issues and data trends, ensuring compliance with the policy and best practices.
- Ensure expense reports remain current through ongoing monitoring and management, enabling traveler’s company issued credit cards to stay current and available.
- Meet goals and objectives related to accuracy, SLAs, Operational metrics and audit support.
- Lead for auditing of expense reports, including updating standard operating procedures (SOPs), identifying and implementing process improvements, and reporting on findings, practicing a continuous improvement culture.
- Manage incoming requests through ServiceNow and emails, ensuring exceptional customer service in a timely manner.
- Collaborate and cross-train with team members to maintain coverage and deepen understanding of interconnected processes.
- Work closely with international colleagues to learn and adapt to cultural and governmental requirements, providing backup support as needed.
- Provide comprehensive reporting on metrics, trends, survey results, and recommended next steps for all audit and query tools.
- High School Diploma or GED
- 2+ years of customer service, and analysis or auditing experience.
- Bachelor’s Degree.
- Experience with analysis of travel expense data and identify trending and areas of opportunities.
- Ability to provide accurate and timely reporting.
- Excel, PowerPoint, Word and AI skills.
- Be curious.
- Strong organizational skills and attention to details.
- A strong sense of urgency, professional and strict adherence to confidential information.
- Strong team player, with capacity for cross-training opportunities.
- Regular meetings with the Corporate Travel Team, including members in India and Romania.
- Focused one-on-one meetings with your manager.
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups.
- Access to learning content on Degreed and other informational platforms.
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.
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