Front of House Hospitality Concierge

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Job description

Are you passionate about taking good care of others? Going the extra mile to serve all their needs? Working with a team dedicated to serving great food and cultivating great experiences?

At Chick-fil-A Chicopee, as the Hospitality Concierge Team Member you will have the opportunity to make a lasting impression on the guests, working to win their Heart, at every moment by creating moments of Joy. Maintaining the cleanliness of the dining room, performing table touch-ins and refreshing beverages, and looking for ways to elevate their dining experience. Enhance guest dining experience by offering personalized table service, suggesting desserts or additional menu items, and/or taking their order from the comfort of their table. At Chick-fil-A, we want our guests to be served fresh food in a clean, warm, and inviting environment. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Full-time and Part-time

Hours

• The ideal candidate would be available between the hours of:

- 11:30 AM to 5:00 PM

- 5:00 PM to 10:30 PM

• With the option of working additional hours, supporting other areas of the restaurant.

Our Benefits Include:

• A fun work environment where you can positively influence others

• Flexible scheduling (and closed on Sundays)

• Learning first-hand from an experienced Operator and Restaurant Leaders

• Intentional growth and development to help you reach your professional goals

• Scholarship opportunities

• Competitive pay

Front of House Team Member Responsibilities:

• Smile

• Create and Maintain Eye Contact

• Speak Enthusiastically

• Making Emotional Connections with Guests

• Honor and encourage others to follow the vision and values of the Restaurant

• Multitask quickly, yet thoroughly

• Be team-oriented, adaptable, dependable, with a strong work ethic

• Work on their feet for several hours at a time

• Communicate effectively with guests and Team Members

• Always Adhere to Chick-fil-A rules and dress code

• Other duties as assigned

Qualifications and Requirements:

• Consistency and reliability

• Cheerful attitude

• Loves serving and helping others

• Customer service oriented

• Strong interpersonal skills

• Detail-oriented

• Ability to multitask

• Works well independently and in a team environment

• Be willing and able to work a flexible schedule

• Ability to lift and carry boxes regularly

• Ability to stand for long periods

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.