Customer Care Manager (Home Care Scheduler)

Job Description

Job Description

Benefits:

• Flexible schedule
• Training & development
• Wellness resources

Are you looking for a home care job where you can make a difference in peoples lives? Do you want to work for a home care agency that truly cares about you? Thats where you can shine. We are proud to offer you the opportunity to pursue your passion at your own level, on a flexible schedule, and with the recognition and benefits you need. Come work for us and see how BrightStar Care employees uphold A Higher Standard. More: -andover-lowell/

The position functions as the liaison between our Care Providers, Care Receivers, Operations and Business Development. Reports directly to the owner and supports the total operation by monitoring client and employee satisfaction as well as regulatory compliance. All Managers are required to fill in for open shifts in emergency situations, including being CNA.

Flexible schedule - paid training - health insurance allowance - paid time off - sick leave - profit share bonuses and a rewarding positive work environment.

Essential Skills/Qualities:

• Nurturing ability (caring, empathetic, compassionate)
• Articulate, with strong verbal and written communication skills, pleasant phone manner
• Excellent computer skills: experience with Microsoft Word, excel, and scheduling software a plus
• Organized and detail oriented; good documentation skills
• Positive attitude; dedicated to the mission
• Proactive; willing to take initiative and follow through
• Team Player; ready to pitch in and help when needed
• Capable of performing job functions free from immediate direction or supervision
• Capable of exercising discretion and independent judgment in the performance of job functions

Educational Background/Knowledge/Prior Experience:

• Four years of experience in the Senior Care industry
• CNA experience and certification is preferred
• Human services background with accounting and regulatory compliance a plus
• BA/BS related field is preferred but not required

Responsibilities:

• Customer/client care effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
• Billing and coding management
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
• Assists in the development of organization goals and agency performance improvement activities
• Administers agency policies and procedures
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity, and safety of a clients care
• Supervises, educates, and coaches other field personnel, as directed by the Director of Nursing
• Provide information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state, and federal laws
• Assures compliance with all local, state, and federal laws

Flexible work from home options available.