Transitional Assistant Program Manager - Central/West MA

 
The Transitional Assistant  Program Manager will oversee participants transitioning from skilled nursing facilities to community living with appropriate supports. These s ervices assist adults with developmental disabilities, individuals who are blind or visually impaired, and adolescents with brain injury.

• This position must be motivated by being an instrumental part of giving a participant at a facility level of care the opportunity to rejoin community living with support in place to live a safe and fulfilling life.
• Work collaboratively and under the instructions of discharge planners and State Case Managers,
• Assist and support TA Coordinators with the execution of service plans designed to develop, maintain, and/or maximize the participant's independent functioning in self-care, physical, and emotional growth, socialization, communication, and vocational skills.

Location: Travel required between offices in Springfield, Pittsfield, Amherst, Auburn, Leominster and Marlborough.

Responsibilities:
Leadership/Management

• Serving as a point person for new referrals, performing an additional intake in order to properly assign TA Coordinators by caseload and skill sets.
• Assisting in the recruitment, training and onboarding of new TA Coordinators.
• Reviewing TA Coordinator caseloads and having regular meetings to review participants.
• Reviewing team TA plans and provide recommendations.
• Reviewing team billable hours and provide guidance for maximization.
• Serving as the Guardian Angel Ambassador/Liaison in asking questions and seeking guidance from MassAbility.
• Leading TA team meetings providing an agenda, ensuring participation and focusing on challenges, successes, new program information and resources and company initiatives.
• Assisting in refining and creating necessary documents and processes.
• Focusing on benchmarks such as HSE bonuses and conversion rates for ongoing Guardian Angel services.

• Performing business development by identifying new referral opportunities, arranging meetings and regular follow-up and relationship management.
• Identify training opportunities to maintain and improve TA service-related knowledge.

• Assisting in the evolution of this new role.
• Ensuring billing preparation is completed by company deadlines.
• Providing problem solving support to TA Coordinators.

Operational

• Maintaining a small participant caseload.
• Following MassAbility policies, procedures, and reporting in a timeframe manner
• Assisting with housing search (interviews and tours), voucher, and housing applications
• Assisting with core documents applications required by housing authorities, such as an ID or Social Security Card
• Setting up apartments as preferred by participants.
• Maintaining active communication with MassAbility, ASAP and SNF case managers with updates on participants and attending transition meetings prior to participant discharge
• Tracking and documenting direct services, housing application, shopping expenses and all communications related to participants.
• Coordinating with MassAbility. CM on home modifications needs
• Initiating home assessments on housing space for suitable housing goods and furnishing
• Purchasing furniture, housing goods and all essential items based on Participant preferences.
• Setting up utilities services as needed
• Adequately updating service activity log, and submitting reimbursements in a timely fashion.
• To assist in the development of information concerning care plans.
• Arranging transportation under TA plan
• Identify opportunities for SNF education on other services beneficial to all resident types provided by Guardian Angel.

Requirements:

• Have a college degree (preferably in a human service field), plus experience in providing community-based services to individuals with disabilities; or at least 2 years comparable, community-based, life or work experience providing services to individuals with disabilities and/or persons 65 years or older

• Valid driver's license, clean driving record, and a reliable clean, insured vehicle that has had manufacturer’s recommended scheduled services and transports client as appropriate.
• Ability to work flexibly to meet the occasional requirements to work outside normal hours.
• Maintain confidentiality of sensitive information
• Utilize effective time management techniques to ensure tasks are prioritized, and deadlines are met.
• Complies with State/Federal regulatory acts and agency policies.
• Respect and maintain client confidentiality at all times.
• Reports concerns of client abuse or neglect.
• Refrains from discussing personal problems, concerns, or opinions with clients, or client representatives.
• Can communicate effectively in the language and communication style of the Participant to whom they provide services and his or her family.

Submit your resume now for consideration!

Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.