Front Desk Agent
Job Description
Job Description
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guest complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
'
Communication method(s) used:
- Phone
- In person
Recommended Jobs
Inside Sales - Woburn, MA
NorthEast Electrical is seeking a Full-time, Inside Sales Representative to join our team in Woburn, MA! Hours: Monday-Friday 8AM to 5PM Salary: $27 to $30 per hour plus commission Ther…
Licensed Psychologist - Remote
Job Description Job Description Private practice with no doors and no overhead. BetterHelp is one of the world's largest online therapy platforms for mental health professionals who want to fo…
Patient Care Tech (PCT) - Radiology Aide (Nights), Pittsfield, MA
Job Description Job Description Travel Patient Care Tech (PCT) - Radiology Aide (Nights) Mobile Health Team Inc. is seeking an experienced Patient Care Tech (PCT) - Radiology Aide for a 1…
Software Robotics Design Engineer
Job Description Job Description Job Opportunity: Software Robotics Design Engineer with Fameccanica in Boston Hub (Middleton, MA) Help bring advanced robotics systems to life. Fameccanica No…
EMT - North Shore, Merrimack Valley, Newburyport - Full Time
Job Description Job Description Cataldo offers a robust training program designed with new EMT-B’s in mind and is committed to a quality training and onboarding experience through our new onboard…
Licensed Practical Nurse LPN
Job Description Job Description We are seeking a compassionate, skilled, and dependable Licensed Practical Nurse (LPN) to join our clinical team. In this role, you will deliver high-quality, pati…
Full-Time Runner (CDL A / CDL B)
Job Description Job Description Miller Transportation Group is a rapidly growing leader in the transportation industry and has been family-owned and operated since 1912. With headquarters in Moun…
Culinary Science Intern
Job Description Job Description About Folia Materials Folia Materials has created the world’s first 100% paper microwave food susceptor using our patented plant-based coating. Our packaging …
Floating Teacher
Job Description Job Description Founded in Pembroke in 2011, KidBridge Learning Centers uses play-based learning, combining Creative Curriculum, weekly STEM lessons, and literacy focus to ensur…
Counter Manager- Pandora @ Macy's Northshore
As the largest Jewelry brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be…