Sales Support Specialist - Customer Success & Revenue Growth

Sales Support Specialist - Customer Success & Revenue Growth

Our client, a thriving food industry company in Lawrence, MA, is seeking a Sales Support Specialist to deliver exceptional customer service while driving sales opportunities and revenue growth. This full-time, on-site position (local candidates only) combines customer engagement excellence with proactive sales support.

What You'll Do

• Manage customer inquiries via phone, email, and live chat using Zendesk CRM while identifying upsell and cross-sell opportunities
• Proactively convert customer interactions into sales leads, track opportunities, and follow up to meet monthly revenue goals
• Resolve customer complaints and issues with empathy while recommending products and services aligned to customer needs
• Prepare monthly customer service reports and sales performance analytics, presenting trends and insights to leadership
• Develop FAQs, knowledge base articles, and process improvements to enhance customer experience and sales efficiency
• Collaborate cross-functionally on time-sensitive requests, manage multiple projects, and adapt to evolving business priorities
• Support the sales team with order processing, customer account management, and sales data tracking

What You Need

• 2+ years of customer service experience in B2C environments with proven sales achievement or lead generation
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and hands-on experience with Zendesk and e-commerce platforms
• Outstanding communication skills (verbal and written) with expertise in active listening , relationship building , and consultative selling
• Strong problem-solving abilities , attention to detail, and a customer-first mindset that transitions naturally to sales conversations
• Ability to multitask , meet deadlines, and work independently in a team environment
• Knowledge of and genuine interest in the food industry

What Our Client Offers

• Competitive salary and comprehensive benefits package
• Professional development in customer success and sales techniques
• Career advancement opportunities
• Collaborative work culture focused on customer loyalty and revenue growth
• Performance-based incentives and recognition

Keywords : Sales Support Specialist, Customer Service Representative, Customer Success Specialist, Sales Associate, Inside Sales, Customer Support Specialist, Client Services Representative, Sales Coordinator, Account Support, Customer Care Specialist, Lead Generation, B2C Sales, CRM Experience, Zendesk, Customer Experience, Sales Development, Customer Relations, Client Support, Customer Engagement, Food Industry Jobs, Lawrence MA Jobs, Full-Time Customer Service, Sales Support Coordinator, Customer Service Sales, Upselling Cross-selling, Revenue Growth, Customer Retention

Ready to Drive Sales Through Service Excellence?

Apply today! Submit your resume.

We're reviewing qualified candidates immediately—don't miss this opportunity!

Our client is an equal opportunity employer committed to diversity and inclusion.