Customer Engagement Manager - US (m/f/d)

What is Jedox?

At Jedox, we help businesses plan for a better future. Our Enterprise Performance Management (EPM) software empowers finance, sales, and other departments to budget, forecast, and analyze data—all in one intuitive platform. Recognized as a Leader in the Gartner® Magic Quadrant™ for Financial Planning Software, we’re proud to set the standard for innovation and customer success. Our mission? To turn complex planning into #Superplännen: that amazing moment when everything goes exactly as you envisioned it.

Your Responsibilities

As Customer Engagement Manager at Jedox, you serve as both a trusted advisor and a sales-driven relationship manager. You will work closely with our technical Customer Success team to maximize value for our existing customers in the US region. By uncovering new use cases, driving product adoption, and shaping the retention strategy, you play a key role in customer satisfaction and revenue growth within our global Go-To-Market organization.

• Build trusted relationships: Engage with Jedox customers and C‑level executives, acting as a strategic partner and advisor for their performance management initiatives.
• Drive adoption and expansion: Analyze customer usage patterns to identify new adoption opportunities, including upsell and cross‑sell potential.
• Understand client industries: Demonstrate a deep comprehension of customer markets, business models, strategies, challenges, and competitive landscapes.
• Boost satisfaction and value: Provide personalized support to increase product adoption, satisfaction, and business outcomes across your managed portfolio.
• Champion customer feedback: Proactively identify areas to enhance the client experience and relay insights to cross-functional teams to improve our products and services.

Your Profile

• Minimum 2 years of experience as a Customer Engagement Manager or Account Manager focused on existing customer relationships.
• Strong Hunter Sales Skills, identifying new opportunities proactively and driving commercial outcomes while maintaining long‑term relationships.
• Comfortable acting as both advisor and salesperson, combining consultative guidance with commercial acumen.
• Excellent communication skills across all hierarchical levels.
• Strong analytical and empathetic mindset with the ability to understand customer needs and translate them into effective solutions in partnership with Customer Success.
• Solid sales capabilities with strong negotiation skills.
• Experience in Enterprise Performance Management (EPM) or Business Intelligence is a plus; alternatively, experience selling ERP, CRM, or other complex software solutions is highly valued.

What’s in It for You

• Join a global leader in EPM with a strong presence in the US.
• Be part of a collaborative #OneTeam  culture that values innovation and customer success.
• Opportunity to shape partner strategy and make a real impact in a key region.
• Access to continuous learning and development through Jedox Academy.

Transparency Note: Use of Artificial Intelligence

As a tech-driven company, Jedox uses modern technologies — including AI — to continuously improve our processes.
In recruiting, AI may support us in screening and structuring applications. It does not replace human judgment, but helps us reduce bias and ensure a consistent candidate experience. Your application is always reviewed by real people.


If you would like to learn more about the process, please visit the website of our partner Hi People. Here you will find information about the data protection guidelines as well as the most recent security checks. This gives you complete clarity on how your data is protected and processed. Of course, you can also contact us at any time if you have any questions.

About us

Jedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions with leading-edge technology to drive Digital Transformation and provide tangible customer value. Constant innovation has made us a leader in the Enterprise Performance Management (EPM) sector.

Our Values

At Jedox, we pride ourselves on our core corporate values, which drive our success as a team.

Our growth mindset encourages us to constantly learn, evolve and innovate, pushing ourselves to new heights. We work together as #OneTeam OneJedox, with a shared passion for achieving excellence in everything we do. We execute with precision and hold ourselves to the highest standards of excellence, ensuring that we deliver impactful results that exceed our customers' expectations. Our focus on people centricity ensures that our employees are at the heart of everything we do, enabling us to attract and retain top talent. We believe that effective communication and engagement are key to building strong relationships, both internally and with our customers, partners and stakeholders.

Why should you join our team?

At Jedox, we want our customers to achieve #Superplännen. It is that exhilarating feeling when an organization performs how it envisioned it.
When y ou plan for the future and achieve your goals, we call it Superplännen, and we want you to achieve the same. This is why at Jedox our culture is shaped by our global collaboration, passion for people and development, diversity, and commitment to innovation. We refer to it as our #OneTeam mantra, which is ingrained in everything we do.

We believe in lifelong learning and encourage team members to pursue personal and professional development, including internal & external training and certifications. We also enjoy meeting regularly (online or in persona) with each other all across the world for work, team events, to spend quality time together & have fun, or even do sports together.

The same effort and attention are being given to ensure employee satisfaction in an out of the office. Some of those perks include:

• Flexible work: we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning working hours.

• Take time to care for yourself: We offer generous vacation time and comprehensive health benefits plans, including Pension plans.

• Plan for your future: Planning means something different to everyone. Work with your Line Manager to implement a career growth plan that suits your path.

• Reduce your footprint: All offices are centrally located and can be easily reached via public transportation. Most Jedox offices offer public transit reimbursement or other perks like bike leasing.

• High-impact working environment: we enjoy flat hierarchies and short decision-making processes.

• Get corporate discounts across many brands and products.

Jedox is committed to creating an inclusive workplace and does not discriminate based on color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation, or any other status protected by the laws and regulations in the geographic locations in which we operate.