Revenue Manager

Job Description

Job Description

THE JOB SUMMARY

The Boston Battery Wharf Hotel has a unique opportunity and is looking for a Revenue Manager to take the hotel to the next level.

Responsibilities and skills include managing and leading the revenue management in this boutique waterfront hotel. Responsible for optimizing group and transient rooms revenue through the development and implementation of effective inventory management and pricing strategies. Monitor all distribution channels to ensure effective selling. Analyze reports to understand future demand forecast, past trends and translate this information to set/adjust strategies to maximize hotel revenue performance.

WELCOME TO THE BOSTON BATTERY WHARF HOTEL

The Boston Battery Wharf Hotel is a renown luxurious boutique hotel with 150 well-appointed rooms, situated in north end of Boston set in a picturesque waterfront setting.

We recently completed a full guestroom refresh program in 2024. Everyday our team endeavors to give our guest’s an experience like no other on all customer touch points and to build everlasting relationships.

The Boston Battery Wharf established itself as the Premium hotel of choice with a variety of highly acclaimed amenities Café Amalfi, Battery Wharf Grille, and Exhale Spa.

ESSENTIAL JOB FUNCTIONS:

• Directly managing online Rooms content in all websites that sell or market.
• Gathering, evaluating and analyzing statistical data with the intention of implementing revenue opportunities.
• Reviews and analyzes the hotel’s performance using various reports (Agency 360. Demand 360, STAR, Demand and Mix of Sales reports).
• Evaluates, communicates and takes timely actions to competitively price hotel.
• Optimizing RevPAR Performance for the hotel by establishing effective Transient and Group strategies based on thorough analysis of the market and competitive set.
• Directly responsible for controlling room inventory, availability and overselling limits of the hotel on a daily basis in efforts to maximize hotel’s occupancy and revenue.
• Stays current on trends in revenue management field and exchange information with brand partners, and market managers.
• Monitor competitive set, market pricing and strategies and provide recommendations based on analysis of data.
• Produce and distribute daily, weekly and monthly Revenue Management reports.
• Lead the Weekly Revenue Management meeting, giving insight to performance trends both historical and future pace.
• Maintain positive working relationships with Third Party Vendors
• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote hotel’s marketing programs. Assign reservations based on guest preferences and availability.
• Create and distribute forecast and budget files on a regular basis. Maintain forecast accuracy.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• Verify credit card authorizations for processing advance deposits.
• Adheres to all company policies and procedures.
• Reconciliation of credit card commissions.
• Perform other projects/duties as assigned by Director of Sales or General Manager.

CORE COMPETANCIES

MUST HAVE PREVIOUS REVENUE MANAGEMENT EXPERIENCE

• Proven ability to build, track and execute budgets and forecasts.
• Experience in Group, Airline, Tour and Transient markets
• Excellent verbal and written English communication skills.
• In-Depth understanding of Microsoft products including Outlook, Excel, Word etc.
• Ability to analyze data and provide written analysis of STAR Reports, Hotelligence and Mix of Sales
• In Depth Experience with Revenue Management, Opera, Channel Management Systems, Delphi and other related systems or an ability to quickly learn and utilize these systems.
• Excellent time management skills with attention to detail and accuracy
• Ability to deal with all levels of management and staff in a professional manner.
• Experience with Opera Cloud preferred; Must have prior hotel PMS system administrator experience.
• The ability to navigate advertising strategies for social media, paid online and traditional media and data analytics as they relate ROI for hotel revenue.
• Ability to effectively deal with internal and external customers. Strong in negotiation with conflict resolution skill set and high degree of professionalism.
• Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.