Research Director

About TEAM LEWIS

TEAM LEWIS is a global marketing agency that has grown from start-up to multi-national in a little over two decades. Its success is due to a combination of factors: talented creatives delivering award winning campaigns; expanding client relationships into new markets or services; its independence from outside investors. The agency, its people and client campaigns have won many awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 2,700 causes. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees who, in addition to the financial donation, volunteer their time and skills to maximise the grants’ effectiveness.

About the role

This position requires a highly-motivated, strategic thinker who is also a self-starter and able to work effectively in virtual global teams. The candidate should have sufficient expertise and knowledge of media monitoring and social listening platforms as well as experience developing research processes, services, and methodologies that leverage data for insight that can improve marketing campaigns.

The role will suit an experienced, mission-focused, strategic person who can deliver results. We want to develop and expand our data analysis and research capabilities as we scale the business.

Responsibilities:

• Select and operationally integrate data arising from commercial monitoring and listening platforms to arm account teams with automated quantitative insights into media, market and customer contexts

• Facilitate the collection of qualitative insights, including both secondary research for use by the firm’s account and sales teams’ (i.e., summaries of industry analyst viewpoints) as well as for public content assets for clients (i.e. Fact Check websites)

• Develop market research products and projects that uncover interesting industry perceptions, behaviors and preferences, specifically for use by account teams in order to create compelling public content on behalf of clients

• Measure the effectiveness of campaign assets, individual channels and overall marketing initiatives by combining insights from both web analytics and market research

• Work with internal development teams and outside partners to create immersive ways for public and journalists to interact with data content gathered on behalf of brands

About you

You are passionate about information as well as understanding the value it can add to the business. You will be a leader within the US region of all things research and planning; you will be able to interpret data and help us “find the angle” to fuel great stories among our teams, their clients and new business opportunities. You might specialize in either quantitative or qualitative analysis, but should be passionate about leveraging both to deliver insights on customer and audience behavior. You have experience managing and collating research and data to support the needs of the business. You have excellent communications and insight skills and the ability to forge collaborative relationships with a variety of internal and external stakeholders.

Requirements:

• 7+ years of experience in Media Intelligence, Market Research, Customer Insight Research, or in a related social science field

• Creative thinker with strong people interaction and facilitation skills

• Excellent written and verbal communication skills are essential

• Strong qualitative research background with experience in primary and secondary research

• Exhibit strong problem solving, analytical, and critical thinking skills with the ability to make sound recommendations and decisions based on observed user behavior and prior experience

• Proven ability to synthesize large amounts of information and distill it into meaningful data

• Ability to quickly learn and adapt in a fast-paced, highly interactive environment

• Highly detail oriented with superior organizational skills, including the ability to multi-task, plan and prioritize efficiently

• Comfortable with minimal day-to-day guidance and independently managing deadlines

• Strategic planning or product marketing is desirable, but not essential

• Proficient in Microsoft Word, Power Point, Excel, and SPSS or other statistical software. Experience with proprietary databases a plus

• Experience managing outside contractors

• Experience leading a similar team within a marketing agency is a plus

• Integrity, humility, positivity, self-drive/initiative – and a sense of humor!

The expected salary range for the Research Manager position is between $105K - $135K. Base annual salary is determined by factors such as location, experience, and expertise.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions and family responsibilities, qualifying acts of violence, or any other characteristic protected by federal, state or local laws.