Director, Cell Therapy Technical Operations (CTTO) Strategy and Business Services
Bristol Myers Squibb
Devens, MA
Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . The Director, CTTO Strategy and Business Services is a leadership role responsible for the operational backbone of the technical support function. This position directly owns the project management and regulatory support capabilities within CTTO, with a primary focus on scaling these functions to meet future demands. Key responsibilities include driving strategic planning via Hoshin Kanri, leading operational excellence, managing critical business processes like budgeting and Tier Management/governance, and ensuring compliance and business continuity. The role requires a strategic leader with strong skills in people leadership and cross-functional influence to build and sustain these critical functions. Key Responsibilities: Responsibilities will include, but are not limited to, the following:
With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected] . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . The Director, CTTO Strategy and Business Services is a leadership role responsible for the operational backbone of the technical support function. This position directly owns the project management and regulatory support capabilities within CTTO, with a primary focus on scaling these functions to meet future demands. Key responsibilities include driving strategic planning via Hoshin Kanri, leading operational excellence, managing critical business processes like budgeting and Tier Management/governance, and ensuring compliance and business continuity. The role requires a strategic leader with strong skills in people leadership and cross-functional influence to build and sustain these critical functions. Key Responsibilities: Responsibilities will include, but are not limited to, the following:
- Own and Evolve the Project Management Framework: Take full ownership of CTTO's Book of Work, with a primary focus on the Technical Product Team (TPT) and Material Review Committee (MRC) Books of Work. This role will ensure CTTO governance and visibility are maintained by continuously refining our standardized, business-enabling project management framework. This includes coordinating the overall project portfolio and providing oversight for all major cross-functional projects in CTTO, as well as directing a team of project managers to ensure comprehensive planning and timely execution.
- Drive Strategic Planning and Execution: Drive CTTO strategy planning through Hoshin Kanri and execution, while also influencing cross-functional execution in alignment with that strategy. This includes providing input and expertise to CTTO strategic initiatives, leading the overall portfolio management (including opportunity identification, project prioritization, and resource management), and coordinating objective setting and KPIs across the organization.
- Own Key Services Business Processes: Drive the maturation of key business processes and initiatives such as the annual budget development and workforce planning in partnership with finance as well as CTTO Culture and Engagement program management support. This role will also be supporting Run the Business activities for CTTO - meetings, tier management, and governance.
- Empower the Team: Lead and coach a diverse team of project managers, document submission coordinators, and technical writers, focusing on their professional development and ensuring they have the skills and guidance to excel in a dynamic environment.
- Forge and Strengthen Key Partnerships: Serve as the central hub for ongoing collaboration, strengthening partnerships with Global Regulatory Sciences (GRS) and within the CTTO organization. This role will also act as a key strategic partner to the department head on all matters associated with CTTO run-the-business activities, including meetings, tiered governance, and ad-hoc items.
- Ensure Compliance & Business Continuity Management: Establish and enhance compliance-related processes and tools to ensure the management of quality records is compliant within the CTTO team and with key functional partners. You will also ensure the management of business continuity for CTTO is in line with enterprise needs, escalating issues and risks as appropriate.
- Bachelor's degree in Engineering, Life Sciences or related field.
- Minimum 12 years of experience leading cross functional Teams in cell therapy or biologics operations focused on project portfolio management
- Strong direct people management experience
- Demonstrated experience leading transformational change within a global network.
- Deep experience managing a broad portfolio of projects of significant complexity and duration across a global network
- Experience in developing talent, managing change, engaging and motivating people and developing organization and work structures.
- Demonstrated expertise in Operational Excellence and Project/Program Management
- Strong organizational skills, ability to multitask and work in a dynamic, fast paced environment.
- Experienced in leading change and a demonstrated ability to accomplish results and meet deadlines and commitments.
- Possesses strong collaboration, delegation and interpersonal communications skills and shares critical information with project team and senior leaders.
- Demonstrated analytical and logic skills with a focus on fact-based decision making.
- Hands-on operations experience at a manufacturing site
- Comprehensive understanding of cell therapy manufacturing technology preferred
- Strong financial acumen
- Travel - Approximately 10-15% travel may be required, domestically (primary) and internationally (potentially).
With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected] . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Posted 2025-09-26
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