New Patient Coordinator

Job Description

Job Description

Hiring for a New Patient Coordinator role in Boston, MA (hybrid model role after training)

No parking available - public transit is best

On site for the first 30 days then transition to hybrid (2-3 days onsite)

• Training will take place for the first 3 weeks from 9am-5pm and will be fully onsite for 4-5 days. If only scheduled for onsite 4 days by training team, 5th day will be remote training.
• Hours : 40HPW Mon-Fri 8am-4:30pm

Pay: $23-26/hour (based on experience)
EMR experience required (EPIC strongly preferred)
At least one year of recent patient registration/patient scheduling/medical admin type experience required.

Keys: Adaptable, fast-learners, good problem solvers

Job Description
The New Patient Coordinator (NPC) position is responsible for all aspects of new patient scheduling in accordance with department scheduling guidelines. The NPC provides superior customer service to all patients, family members, physicians and staff at all times in accordance with company Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Provides administrative support and coordination for all aspects of patient care for both new and/or established patients.
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
• Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
• Answers telephone calls, as appropriate for new and/or established patients.
• This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
• Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
• Provides program specific information to callers and refer calls as necessary.
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
• Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
• Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.
• Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.

Qualifications

• A Bachelor’s Degree in health administration or related field is strongly preferred, and/or a minimum of 1 year of related health care and/or customer service experience
• Excellent communication, organizational, and customer service skills
• Strong attention to detail
• Must possess the ability to multi-task and problem solve on the spot
• Excellent phone etiquette
• PC proficiency required
• Ability to work productively in a remote environment
• Knowledge of medical terminology is a plus

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